Dynamic Senior Technical Program Manager and Project Manager/Scrum Master with over 13 years of experience in Agile methodologies and project governance. Expertise in driving cross-functional teams to ensure project success and deliver high-quality products, complemented by strong proficiency in Jira management, Agile ceremonies, and end-to-end project lifecycle management. Dedicated professional focused on enhancing operational efficiencies and facilitating transformative change, adept at translating client objectives into actionable plans while supporting strategic program goals. Proven ability to manage major releases, changes, and incidents within complex IT operations and high-pressure environments, consistently committed to excellence and continuous growth.
Scope and Requirements Management: Gather and clarify requirements, define scope, and manage changes through structured change management processes.
Stakeholder Management: Communicate project progress and timelines, manage expectations, and address escalations effectively.
Risk and Change Management: Continuously assess risks, create mitigation strategies, and manage change requests, ensuring alignment with project goals.
Resource Management: Oversee team allocation, onboard new resources, and manage appraisals, contracts, and invoicing in line with project milestones.
Defect Tracking: Manage defect resolution processes, ensuring prompt identification, prioritization, and resolution of issues.
Project Governance: Develop project charters, maintain escalation plans, and conduct weekly, monthly, and quarterly reviews to ensure adherence to timelines and deliverables.