Results-oriented Team Lead with 11 years of healthcare operations experience. Expertise in managing large datasets, automating workflows with VBA, and visualizing data for actionable insights. Skilled in Advanced Excel and SQL for data analysis. Focused on driving process improvements and ensuring data accuracy while leading high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
Carelon Global Solutions
Hyderabad
07.2019 - Current
Leading a team of 20 associates in managing end-to-end healthcare data operations, ensuring SLA adherence and quality benchmarks.
Collaborate with cross-functional teams to implement process improvements and standard operating procedures.
Mentor team members on data tools and best practices, fostering a culture of continuous learning and innovation.
Coached team members on performance improvement strategies, fostering skill development and accountability.
Designed and deployed automated Excel dashboards and VBA macros to streamline repetitive tasks, reducing manual efforts.
Developing interactive reports and visualizations using Excel.
Developing interactive visualizations using Power BI service to analyze the Associates Quality.
Subject Matter Expert
Cognizant Technology Solutions
Hyderabad
09.2013 - 07.2019
Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Identified improvement areas, providing focused insights for decision-makers
Supported project management through clear communication and seamless coordination
Managed multiple projects simultaneously while adhering to tight deadlines.
Created detailed reports on project progress, metrics, and results for stakeholders' review.
Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
Managed inventory assignments, ensuring timely adherence to turnaround times (TAT)
Education
Bachelor of Science - MECs
Siddhartha Degree College
Hyderabad
03-2013
Skills
Manage multiple assignments within the allotted processes
Ensure compliance adherence
Managed productivity and quality targets
Process optimization
Initiated process improvements which helped increase productivity and quality
Analyze training needs
Continuous improvement through training
Coordinate business transitions
Power BI reporting
Excel automation
Resolve team complaints
Power BI reporting
Certification
Certified with CURES Yellow Belt for effectively improving the Quality of the Team using Automated Audit Tool
Accomplishments
Top Performer Award for creating multiple macros at Project level with 5.3 FTE benefits.