English
Sri Lakshmi Priya Dhivakaran
Product Owner
Chennai,TN
Summary
Seasoned Business Analyst offering 12 years of rich experience in both Product and Project Management. Expert on business and systems requirements management, visual modeling, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs and improving processes in team environments. Diligent worker, quick learner with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Working experience in multiple business domain including Health Care and Banking.
Overview
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
12
12
years of professional experience
Work History
Product Specialist
Calsoft [Currently: Calsoftlabs]
Chennai , Tamil Nadu
2005.07 - 2007.01
- Collected and Analyzed requirements provided by domain experts
- Recorded and maintained requirements documents
- Researched product's technical specifications and accurately communicated information to design, development and testing team
- Performed functional validation of products
- Coordinated with Testing and Development team
- Maintained product related documents like User Training Manual, Product Feature Specifications (PFS) and Theory of Operation Manual (TOOM)
- Conducted trainings, product demos and have assisted Marketing team
- Continually expanded knowledge of Clarus [Hospital Information System] product line
- Assisted with demonstrations for Clarus to showcase functionality
- Trained and provided coaching to junior team members
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Business Analyst
Mahindra Satyam [Currently:Tech Mahindra]
Bangalore , Karnataka
2007.01 - 2010.03
- Worked as third party vendor for EMC Documentum - an content management product.
- Provided content management solutions for fortune 500 companies spread across various business domains
- Collected, analyzed and documented Business and functional requirements
- Extensively interacted and worked with various stakeholders (both internal and external)
- Worked closely with design, development and testing team
- Conducted product training and user demos
Senior Business Analyst
NTT DATA Global Delivery Services Limited
Bangalore , Karnataka
2010.03 - 2017.01
- Worked on project in multiple domains with 6 years of experience in Banking Domain alone
- Solid experience of application development , with full exposure to the entire software development life cycle including Agile & Waterfall models.
- Developed visual models which includes Business Process Flows, Domain Models, Context Models, Use Case Models, etc.
- Shouldered responsibilities of Project Manager and have managed multiple projects with track record of on-time and high quality project deliveries within budgetary targets
- Worked on both forward and reverse engineering projects
- Managed UATs by being a single point of contact for customers.
- Conducted JAD sessions and User Workshops.
- Helped in establishing BA-COE [Business Analysis - Centre of Excellence]
- Have conducted training programs on various business analysis topics like Requirements Management for Business Analysts, Requirements Analysis for Developers, Requirements Portfolio Management for Business Analyst and Project Managers, Stakeholder Management for Business Analysts and Project Managers, Effective functional documentations, Use Case Documentation, etc.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement
- Recruited new members for business analysis team to support growth and create strong and productive department.
- Managed cross function team of 12 members
- Lead business analyst team of 2-4 members
- Built library of artifacts, models and reusable knowledge-base assets to produce consistent and streamlined business analysis
Education
MBA - Marketing and Human Resource Management
Indian Institute of Planning And Management
New Delhi 2003.08 - 2005.11
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
Bharat Institute of Science And Technology
Chennai 1999.09 - 2003.05
Skills
Conceptual Skills
Accomplishments
- Star Awardee - NTT Data 2011
- 'Pat on the Back' Awardee - NTT DATA 2012, 2015
- Best Team Awardee - NTT Data 2016
Languages
Tamil
Hindi
Certification
Certified Scrum Product Owner
Interests
Reading Books
Singing
Gardening
Timeline
Certified Scrum Product Owner
2020-02
Senior Business Analyst
NTT DATA Global Delivery Services Limited
2010.03 - 2017.01
Business Analyst
Mahindra Satyam [Currently:Tech Mahindra]
2007.01 - 2010.03
Product Specialist
Calsoft [Currently: Calsoftlabs]
2005.07 - 2007.01
MBA - Marketing and Human Resource Management
Indian Institute of Planning And Management
2003.08 - 2005.11
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
Bharat Institute of Science And Technology
1999.09 - 2003.05