Srinath Kurut
Quality Control Team Lead
Hyderabad
Summary
Solutions focused, meticulous and result oriented professional offering over 8+ years of successful career Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning Proven track record of excellence in Quality/Operations with focus on delivering effective business solutions Effective in utilizing resources, improving processes and increasing quality Skilled in conceptualizing, developing, implementing solutions & partnering closely with senior level executives Adept at working in high pressure environments with strict deadlines and multiple deliverables to implement best practices that consistently deliver outstanding results
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Quality Control Team Leader
Accenture Technologies
10.2015 - Current
- Delivered high levels of service to clients to both maintain and extend relationship for future business opportunities.
- Handle critical client escalations to remain compliant with company's standards and procedures.
- Maintained sustainable and long-term relationships with external stakeholders through networking and stakeholder management.
- Managed projects and operations from start to end cycle for Paycom through streamlining operations and improving efficiency by proposing innovative solution to switch to desktop application for day-to-day operations.
- Capacity planning and Arranging approval for tools access based on skills hired.
- Manage Training schedules & assign batches accordingly.
- Served as internal panelist for an initiative we@accenture to encourage teams across business to pitch innovative ideas
- Arranging certification process and post completion publishing result report with client.
- Have experience of handling 120 team size with 4 Quality leads
- Currently handling 7 leads and head count of 77 employees.
- Acted as first point of contact for communication and operations management between internal departments and stakeholders.
- Actively participated in Weekly/Monthly/Quarterly Business Review conducted by client.
- Acquired planning expertise by organizing and scheduling daily/weekly/monthly activities.
- Implemented strategies to boost business performance and operational excellence through attention to detail, employee engagement, stakeholder engagement and proactive leadership
- Supporting the leadership in Deep level Analysis of the Errors made by the team and ensuring there will be no repetition of the same by performing Root Cause Analysis & outlier management.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Adapted procedures to mitigate issues and improve deficiencies.
Product Support Engineer
HCL- Telecom Process
08.2014 - 04.2017
- Allocating cases to Team of 20 based on workflows.
- Pulling completion report in mid of shift and EOD shift to track performance on daily basis.
- Closely monitoring RAG reports and focusing on attrition candidates.
- Identify and resolve problems through root cause analysis and research.
- Managed customer relations by developing effective communications process.
- Documented business processes, procedures & SOP's, and shared information with appropriate stakeholders.
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
Education
Bachelor of Science - Computer Science
05.2010 - 06.2014
Skills
Staff supervision
Performance Monitoring & Improvement
Situation Handling
Reporting
Recruiting and interviewing
Stakeholder Management
SLA Operations Management
Customer-centric Decision making
Conflict Resolution & Deescalation
Certification
Lean Six Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scrum Master
06-2022
ITIL V4
03-2020
Lean Six Sigma
01-2020
Quality Control Team Leader - Accenture Technologies
10.2015 - Current
Product Support Engineer - HCL- Telecom Process
08.2014 - 04.2017
Satyam Learning Campus - Bachelor of Science, Computer Science
05.2010 - 06.2014