Srinath Ponnachath
Bengaluru,Karnataka
Summary
Network Infrastructure professional with 15 + years of hands-on experience in managing routers,switches,firewalls,load balancers and multiple infrastructure management applications.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager - Network
Microland
08.2024 - Current
- Responsible for Global Delivery of Managed Network Services, lead a team of 70 NOC Engineers to come up with innovative solutions to various networking & system problems and ensures that customer needs are properly defined and satisfactorily met.
- Manage a team of 20 members which has 9 direct reports which includes 3 Technology Leads.
- Own and distribute executive-level reporting on network health, SLAs, critical incident trends, and operational risks
- Ensure all ticketing, monitoring, and reporting platforms reflect real-time network health and team activity
- Deliver RCA documentation, incident debriefs, and recommendations to leadership
- Oversee Tier 1–3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring
- Manage and lead the daily operations of a global NOC supporting a multi-site, hybrid cloud environment
- Maintain and enforce 24/7 shift coverage, including staffing, scheduling, and on-call rotations
- Act as the bridge between the service development project team and the operational teams that will deliver the service components.
- Define and track team KPIs including MTTR, SLA adherence, incident volume, and alert fatigue reduction
- Drive performance through coaching, 1:1 meetings, skill development plans, and technical mentorship
- Directly manage NOC Analysts, Network Engineers, and the Network Reliability Engineer (NRE)
- Foster a high-performance culture built around accountability, collaboration, and continuous learning
- Identify operational inefficiencies and lead projects to improve toolsets, response time, and coverage
- Conduct regular security assessments, audits, and penetration tests, addressing any identified risks.
- Drive continuous improvement initiatives to enhance network performance, reliability, and security.
- Manage relationships with network service providers, hardware vendors, and other external partners.
- Collaborate with business units, IT teams, and stakeholders to understand and meet network requirements.
- Communicate network performance, issues, and initiatives to stakeholders at various levels of the organization.
- Monitor and report on service performance metrics (including SLAs and KPIs) at periodic intervals
- Identify opportunities for service improvement and work with relevant teams to implement enhancements.
- Stay current with emerging network technologies and industry trends, recommending and implementing innovative solutions.
- Ensure network operations comply with relevant security policies, standards, and regulatory requirements
- Client: Eli Lilly
- Role: Responsible for Global Delivery of Managed Network Services, lead a team of 70 NOC Engineers to come up with innovative solutions to various networking & system problems and ensures that customer needs are properly defined and satisfactorily met.
Network Specialist
AB-InBev (World’s Largest Beer Company)
08.2021 - 08.2024
- Responsible for managing team of 7 Network Engineers delivering Network Services (LAN, WAN and Wireless) in AB-InBev Breweries in USA and Canada
- IT Infrastructure and DC Lead oversees the work of Senior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
- Perform tasks related to Incident Management, Change Management, Service Request Management and Problem Management
- Ensure maximum possible service availability and performance to customers.
- Responsible for managing and coordinating the IT infra and DC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.
- Collaborate with users, customers, vendors, engineers and the whole technical team.
- Monitor changes in the project portfolio. Reassesses whether projects continue to meet business objectives and to use funds efficiently, ensuring that the portfolio of projects is managed to realize business benefits.
- Help to prepare the business cases for individual projects and programs within the portfolio.
- Initiate procedures to improve relations and open communication with customers for portfolio analysis.
- Coordinate the duty shift table for the IT operations and carefully allocates staff members (IT/DC technicians and engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
- Role: Responsible for managing team of 7 Network Engineers delivering Network Services (LAN, WAN and Wireless) in AB-InBev Breweries in USA and Canada
IT Operations Analyst II - Novonordisk
Novonordisk (World’s Largest Insulin Manufacturer)
03.2016 - 08.2021
- Manage Network Infrastructure in Novonordisk
- Manage the invoices from external vendors for Network Infrastructure in Novonordisk GBS.
- Transition of MPLS service provider from Verizon to Orange.
- Maintain the Service level Agreement (SLA) with the business units.
- Present the monthly Network availability report to management.
- Leverage Network Monitoring & Diagnostic products like SolarWinds, Wireshark & HP NNMi to maximum potential and make use of varied features to improve Network Service.
- Maintain Life Cycle Management of the Network components.
- Present monthly report on Incident, Change and Problem tickets using Service Now.
- Take up new projects in Network Area and manage using Azure DevOps.
- Coordinate and supervise critical changes during planned outage window.
- Propose and implement process improvement ideas to decrease Operation cost.
- Role: Manage Network Infrastructure in Novonordisk
Network Consultant
Vodafone Global Services Private Limited (Acquisition of Cable & Wireless)
05.2013 - 12.2015
- Managed Network services for 700+ Customer in the UK
- Troubleshoot and fix of MPLS, Internet, ISDN and DSL link issues within agreed SLA.
- Loop Testing with Transmission team and troubleshooting with internal teams and WAN Carriers across the world in order to fix the issue.
- Own long pending issues and follow up until it is resolved.
- Escalate with WAN service providers if WAN connection is not restored within SLA.
- Role: Responsible for troubleshooting complex network issues
Network Engineer
Cable & Wireless Worldwide
03.2010 - 04.2013
- Responsible for troubleshooting and fixing WAN Network Incidents.
- Manage WAN Network of Cable & Wireless Company from a NOC Environment.
- Streamlined Operations by bringing in the metal category for all the customer sites.
- Deliver prompt incident response to ensure the availability of network services to 700 customers worldwide in accordance with SLA
- Role: Responsible for troubleshooting and fixing WAN Network Incidents.
Education
B. TECH - Electronics & Communication
University of Calicut
Kerala,India01.2008
Completed Schooling -
Kendriya Vidyalaya
Kerala,India01.2004
Skills
- 15 years of experience in network operations or engineering roles, including 3 years in a leadership or management position
- Knowledge of enterprise networking (TCP/IP, BGP, OSPF, VPN, VLANs, SD-WAN)
- Knowledge of Service Management processes, ITIL certified
- Strong understanding of network monitoring platforms like Logic Monitor, SolarWinds, Live Action, Thousand Eyes, Gigamon and C-packet
- Experience with Cisco Catalyst, Meraki, ASA, Palo Alto Networks
- Experience with ITSM platforms like ServiceNow, JIRA and Remedy and Change Management Frameworks
- Demonstrated Success Managing 24/7 teams, Shift coverage, and High-severity Incident response
- IT Project Management Experience with International stakeholders in USA and Denmark
References
Available upon request
Certification
- CCNP ENCOR
- CCNA (R&S)
- ITIL - V3
- Multi-Cloud Network Associate (Aviatrix)
Hobbies and Other Interests
Reading “Self-Improvement” Books and Narrating in Reading Club., Playing Football, Badminton & Cricket.
Timeline
Service Delivery Manager - Network
Microland
08.2024 - Current
Network Specialist
AB-InBev (World’s Largest Beer Company)
08.2021 - 08.2024
IT Operations Analyst II - Novonordisk
Novonordisk (World’s Largest Insulin Manufacturer)
03.2016 - 08.2021
Network Consultant
Vodafone Global Services Private Limited (Acquisition of Cable & Wireless)
05.2013 - 12.2015
Network Engineer
Cable & Wireless Worldwide
03.2010 - 04.2013
B. TECH - Electronics & Communication
University of Calicut
Completed Schooling -
Kendriya Vidyalaya
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