Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
SRINATH RK

SRINATH RK

Chennai

Summary

Talented professional leader seeking to fill an executive role. Rich experience in US Mortgage operations. Being part of the leadership team, well versed in several processes, applications and loan documents. Actively involved in transitions & training.

Overview

6
6
years of professional experience

Work History

Team leader

The Einfach group
08.2021 - 02.2023
  • Assign work and set workflow priorities, tracking FTE's performance and monitoring daily business to meet SLA
  • Handled 5 international clients with multiple process
  • Effective root cause analysis, identifying and resolving problems before they impact
  • Managed process efficiently by finding gaps to increase productivity and make business more efficient
  • Educating team members on the importance of process and work etiquette
  • Handled escalations via calls and emails to provide expected customer service
  • Worked on several reports and databases including RCA, score card, inventory, SLA, TAT, Deficit, Productivity, Attrition and shrinkage
  • Monitoring ongoing work updates and modifying SOP
  • Weekly process presentation to management
  • Focusing on accelerating team's performance by making process improvements
  • Coordinated regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.

Subject matter expert

The Einfach group
07.2020 - 07.2021
  • Reviewing and identifying issues in loan documents
  • Curing issues to approve loans by publishing clear to close certificates
  • Contacting Counties, appraisers, title companies through phone/email to provide or request loan information/documents
  • Performing internal audit and providing feedback's to team members
  • Lead a team of 10 member without a team leader where my KRA is to ensure the team collects paid off/release letter for liens from Banks and county offices within the deadline.

Process Associate

Mr Cooper
06.2014 - 04.2017
  • Started my first job as a process associate after being hired via campus interview
  • Worked as a team player on reviewing loan documents and invoices
  • Cross trained to multiple process such as Curative, origination, repayment, Foreclosure, Title & Closing
  • Providing solutions to customers via calls and emails
  • Following up daily tasking and work queues.

Education

Bachelor of Commerce

SRM University
Chennai
05.2017

Skills

  • Client management
  • Transition
  • Documentation and Reporting
  • Team Supervision
  • International processes
  • US mortgage
  • Customer service
  • Escalation management

Accomplishments

  • Frequently appreciated for the quality of work, by the management. Worked on transition of new process and received appreciation from clients.
  • Best performer award: Received employee of the month award on multiple occasions for additional contribution during crunch situations.

Timeline

Team leader

The Einfach group
08.2021 - 02.2023

Subject matter expert

The Einfach group
07.2020 - 07.2021

Process Associate

Mr Cooper
06.2014 - 04.2017

Bachelor of Commerce

SRM University

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SRINATH RK