Sindhu Chilukuri
Hyderabad
Summary
Dynamic Team Leader with a proven track record at Cognizant, excelling in escalation management and team coordination. Adept at analyzing data to enhance workflow efficiency and implementing strategies that significantly improved customer satisfaction. Committed to fostering collaboration and motivating teams to achieve shared goals while ensuring high-quality performance. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
Work History
Team Leader
Cognizant
Hyderabad
12.2022 - Current
- Client calibrations management.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Subject Matter Expert
TATA COUNSULTING SERVICES (TCS)
Hyderabad
05.2022 - 11.2022
- Contributed to maturity claims project for business insurance, addressing queries and escalations efficiently.
- Managed customer inquiries, ensuring timely resolutions while upholding high service standards.
- Allocated tasks to team members, enhancing productivity and streamlining operations.
- Prepared daily reports to track progress and identify improvement areas.
- Provided subject matter expertise during discussions with senior leadership on opportunities and challenges.
- Handled escalations by focusing on swift resolutions for complex issues.
- Organized client meetings to provide project updates.
Process Associate
Genpact India
Hafeepeet
01.2018 - 04.2022
- Initiated career at Genpact in 2018 as Process associate in operations Team, ensuring timely and accurate work completion.
- Promoted to Process Developer due to exemplary performance, assuming additional responsibilities including TAT report preparation.
- Conducted quality audits to maintain high standards of accuracy and efficiency.
- Trained new hires, facilitating smooth onboarding and integration into the team.
- Allocated tasks within the team to optimize workflow and productivity.
- Resolved system/application issues in collaboration with helpdesk team, enhancing operational efficiency.
- Managed escalations effectively, maintaining service quality during critical situations.
- Participated in US P&C Insurance teams, contributing to Underwriting/Rating, Large Exposure Input, and Loss Runs processes.
Education
MBA - Finance
Aurora’s Scientific Technological & Research Acadamy
01.2017
B Com. -
Govt Degree & PG College
01.2015
Intermediate -
Bhadrachalam Public School & Junior College
01.2012
SSC -
St. Theresas High Scholl
01.2010
Skills
- Escalation management
- Team coordination
- Client management
- Goal alignment
- Daily workflow improvement
- Employee evaluation
- Performance reviews
- Data analysis
- Report preparation
- Conflict resolution
- Project management
- Workflow monitoring
- Team motivation
- Documentation and reporting
- Teamwork and collaboration
- Client support
Languages
Write, Read & Speak Hindi, Telugu & English
Hobbies and Interests
Dance & Listening Music
Awards
Received multiple SPOT award for consistently delivering good performance in Productivity., Awarded with Bronze for assisting team with system issues., Awarded with Silver for good performance in half yearly table
Disclaimer
I hereby declare that the above-mentioned information is true up to my knowledge and belief.
Strengths
- Punctual and hardworking
- Good presence of mind, quick learner
- Strong leadership skills
- Flexible to work .
Languages Known
Telugu
First Language
English
Proficient (C2)
C2
hindi
Proficient (C2)
C2
Timeline
Team Leader
Cognizant
12.2022 - Current
Subject Matter Expert
TATA COUNSULTING SERVICES (TCS)
05.2022 - 11.2022
Process Associate
Genpact India
01.2018 - 04.2022
MBA - Finance
Aurora’s Scientific Technological & Research Acadamy
B Com. -
Govt Degree & PG College
Intermediate -
Bhadrachalam Public School & Junior College
SSC -
St. Theresas High Scholl