Srinath Venaktraman

• Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Handling Labour and Parts Business of Karnataka and Kerala in co-ordinance with the service team

• Act as customers' representative. Operate as the lead point of contact for any and all matters specific to the customers. Managing a portfolio of accounts and utilizing the account management process to identify key customers and develop specific action plans to grow identified accounts. Identifies potential options that would be required to meet customer needs, and works closely with the Technical Support Team to make those options available to customers.

• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally, and makes recommendations to customers.
• Understand customers, vertical market needs, and determine pricing and selling strategies.
• Renewing Existing AMC Business and Sale of Spares.
• Renewing Existing AMC Business and Sale of Spares.

• Convert warranty customers to AMC.

• Retrofit sales such as condenser coil replacement, VFD retrofit, chiller sales, low-side AMC (pump, AHU, cooling tower retrofit).

• Handled the service business of the Kerala and Coimbatore regions.
• Dealer Management • Under warranty conversion to AMC
• Attending Major compressor Over hauling.
• On-Time AMC Renewal
• On-Time Service Call Closures

• Managing the Tamil Nadu and Kerala service business
• Executing centrifugal compressor overhauling.
• Executing centrifugal compressor overhauling.
• Handling a team of six service engineers,
• on-time service delivery.

• Maintaining HVAC equipment such as chillers, AHUs, and other related equipment pertaining to HVAC in the workplace (Apollo Tires, Chennai).
• Maintaining logbooks.
• Maintaining RH and room temperature for tire testing in the R&D center.

• Attending Service calls in Chennai and Pondicherry region for the Trane Make chillers.
• On Time Service delivery
• Providing AMC Proposals to customers.
• Performing Compressor Overhauling