Srinivas CS
Bangalore Urban
Summary
Experienced in adaptive leadership and business development within the healthcare and technology sectors, I possess a strong background that drives success. With a deep understanding of the ever-evolving landscape of these industries, I consistently demonstrate the ability to navigate complex challenges and drive growth. My expertise lies in identifying opportunities for strategic partnerships, implementing innovative solutions, and fostering collaborative relationships. By leveraging my adaptable leadership style and deep industry knowledge, I am well-equipped to make a significant impact in driving organizational success in the healthcare and technology sectors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Operations Manager
JAIN International Residential School
03.2024 - Current
- Oversee the entire data management lifecycle, including collection, processing, analysis, and reporting
- Utilize CRM tools to streamline admissions processes, ensuring data accuracy, integrity, and compliance
- Develop and implement data-driven strategies to enhance the admissions process, improving student outcomes and supporting decision-making
- Collaborate with internal teams, including academics, student services, and marketing, to implement process improvements
- Provide insights from data analysis to inform admissions strategies and decisions
Business Analyst
eClinicalWorks India Pvt. Ltd.
11.2017 - 07.2018
- Developed business architecture by analyzing scope, processes, alternatives, and risks
- Conducted document analysis, interviews, workshops, and workflow analysis to understand client business requirements
- Created clear data and process models to communicate client requirements effectively
- Provided input into developing and modifying systems to meet client needs and business specifications
- Acted as a liaison between business and technical teams to ensure mutual understanding of processes and applications
Business Development Mentor
eClinicalWorks India Pvt. Ltd.
01.2015 - 09.2016
- Led the implementation of healthcare practice projects, focusing on training and EMR system setup
- Managed relationships with new and existing clients, ensuring understanding of product offerings
- Promoting the company brand to key buyers, helping generate new business and referrals
- Developed sales proposals and conducted sales meetings to grow business
- Maintained accurate records of sales activity and client interactions
Account Manager
eClinicalWorks India Pvt. Ltd.
01.2014 - 01.2015
- Managed client accounts and provided support during system implementations and Go-Live phases
- Developed strong relationships with clients and provided continuous support to ensure their needs were met
- Handled administrative tasks, such as writing sales reports and managing customer inquiries
Support Engineer
VMware
01.2012 - 01.2014
- Provided global technical support for VMware's virtualization products
- Addressed issues faced by customers and provided solutions to ensure the smooth operation of VMware products
Support Engineer
Infinite Computer Solutions
01.2010 - 01.2011
- Worked in licensing support for global clients, resolving issues related to order management and missing data
- Assisted with VMware contract investigations and worked with OEM vendors like Cisco, Dell, HP, IBM, and EMC2
Education
Bachelor’s degree - accounting
06.2012
Skills
- Data Management & Analytics
- Process Improvement Management
- CRM Systems (Salesforce, eClinicalWorks)
- Process Improvement
- Business Analysis & Architecture
- Project Management
- Stakeholder Engagement
- Sales & Business Development
- Client Relationship Management
Accomplishments
- Salesforce Certified Administrator (SCA), Salesforce | Issued: Mar 2025
Credential ID: UC-f158a905-977d-4a44-af47-ee58caf11875 - Enrollment Analytics Certification, Meritto | Issued: Sep 2024
- Modern Engagement Tools Professional Certification, Meritto | Issued: Sep 2024
- Diploma in Operations Management (Ops), Alison | Issued: Jul 2024
Credential ID: 1707-40782422 - Production and Operation Management; Project Management, Alison | Issued: Jul 2024
Credential ID: 2313-40782422 - VCP, VMware | Issued: Nov 2013
Credential ID: VMW-00937919V-00403663
Certification
- Salesforce Certified Administrator (SCA), Salesforce, 03/01/25, UC-f158a905-977d-4a44-af47-ee58caf11875
- Enrollment Analytics Certification, Meritto, 09/01/24
- Modern Engagement Tools Professional Certification, Meritto, 09/01/24
- Diploma in Operations Management (Ops), Alison, 07/01/24, 1707-40782422
- Production and Operation Management; Project Management, Alison, 07/01/24, 2313-40782422
- VCP, VMware, 11/01/13, VMW-00937919V-00403663
Additional Information
Hands-on experience with Salesforce CRM configuration and management., Strong background in adaptive leadership and business development in healthcare and technology sectors.
Mentoring or Coaching Others in Operations or Business Development
- Description: I actively mentor junior colleagues or individuals interested in operations management or business development. I help guide them in their career development, share knowledge on project management, and support them in navigating professional challenges.
- Why it's professional: Shows leadership, coaching, and knowledge-sharing skills. This can be especially valuable if you're in a managerial or mentoring role and demonstrates a commitment to personal growth and community engagement.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Interests
Leadership Development & Mentorship
Emerging Technologies (AI, Machine Learning, Automation)
Networking & Building Professional Relationships
Strategic Planning & Business Development
Sustainability & Corporate Social Responsibility
Travel & Cross-Cultural Experiences
Fitness & Wellness
Timeline
Associate Operations Manager
JAIN International Residential School
03.2024 - Current
Business Analyst
eClinicalWorks India Pvt. Ltd.
11.2017 - 07.2018
Business Development Mentor
eClinicalWorks India Pvt. Ltd.
01.2015 - 09.2016
Account Manager
eClinicalWorks India Pvt. Ltd.
01.2014 - 01.2015
Support Engineer
VMware
01.2012 - 01.2014
Support Engineer
Infinite Computer Solutions
01.2010 - 01.2011
Bachelor’s degree - accounting
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