Vivek Raj Singh
Bangalore,KA
Summary
Analytical, results-driven professional with 3+ years across operations and program management, pivoting to Supply Chain Management Analyst roles. Skilled in data analysis, demand forecasting, process optimization, vendor coordination, and KPI tracking. Proficient with Excel and SQL to streamline workflows, reduce costs, and improve supply chain visibility & decision-making.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Operations Manager
Ragus Healthcare (Sugar.fit)
11.2024 - Current
- Managed backend operations with a strong focus on supply chain workflow efficiency and vendor SLA compliance.
- Partnered with product and tech teams to reduce turnaround time by 25%, streamlining reporting and logistics.
- Designed and maintained SOPs for scalable operations, supporting onboarding and training of new hires.
- Analyzed supply chain KPIs to identify gaps, propose improvements, and enhance decision-making.
Associate Program Manager
HeyCoach
04.2024 - 11.2024
- Led end-to-end program operations, ensuring smooth coordination between internal teams and learners.
- Delivered multiple projects within deadlines while improving operational KPIs.
- Designed reporting frameworks and dashboards to track program efficiency and learner engagement.
Technical Support Executive
Jain Technologies
08.2022 - 12.2023
- Provided technical support and maintained 98% SLA adherence, ensuring smooth customer operations.
- Facilitated knowledge sharing and created internal documentation to improve team productivity.
- Supported leadership with reporting dashboards to monitor workload and resource utilization.
Education
B.E. - Information Science and Engineering
MVJ College of Engineering
Bengaluru08-2022
High School Diploma -
KR Bose Smarak College
Muzaffarpur07-2018
Secondary School -
St. Xavier's School
Muzaffarpur07-2015
Skills
Supply Chain Analytics – Demand Forecasting, Inventory Planning, Inventory Optimization, Procurement Support, Logistics & Distribution Coordination
Data Analytics & Tools – Advanced Excel, SQL
Operations & Process Excellence – SLA & KPI Tracking, Workflow Optimization, Process Automation, SOP Development & Compliance
Collaboration & Stakeholder Management – Vendor Performance Management, Cross-functional Collaboration, Stakeholder Engagement, Business Reporting & Insights
Certification
Full Stack Developer Pro – Imarticus Learning
Languages
English
Hindi
Awards
Trailblazer (Sugar.fit) – Recognized for driving operational improvements and faster turnaround., Herculean HeyCoach – Excellence under high-pressure ops while meeting SLAs., Achievement Maestro – Consistent, measurable gains in reporting accuracy and efficiency.
Timeline
Associate Operations Manager
Ragus Healthcare (Sugar.fit)
11.2024 - Current
Associate Program Manager
HeyCoach
04.2024 - 11.2024
Technical Support Executive
Jain Technologies
08.2022 - 12.2023
B.E. - Information Science and Engineering
MVJ College of Engineering
High School Diploma -
KR Bose Smarak College
Secondary School -
St. Xavier's School
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