SRINIVAS MALLELA
Summary
Proven leader in operations management, adept at driving performance and implementing processes to optimize logistics and delivery performance. At ECOM EXPRESS, managed peak operations, overseeing 75,000 shipments daily. Excelled in team building and performance improvements, achieving a quality index score over 90%. Skilled in recruitment and hiring, fostering high-performing teams.
Overview
8
8
years of professional experience
Work History
Deputy Manager
ECOM EXPRESS
TELANAGANA
06.2024 - Current
- Successfully managed the peak sale operations in 2024, handling up to 75,000 shipments per day across 73 locations in Telangana, ensuring timely deliveries, and optimized logistics performance.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, workshops for staff members.
- Identified cost-saving opportunities that helped reduce expenses significantly.
- Prepared monthly progress reports detailing achievements against set targets.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Area Manager - AP2 and Vja, Vtz
Ntex Transportation Services Private Limited
07.2020 - 05.2024
- Hiring and training of Manpower
- Successfully managed four peak sale operations from 2020 to 2024, overseeing up to 55,000 shipments per day across 40 locations in Andhra Pradesh, with zero loss, and optimized delivery performance.
- Driving the matrices and maintaining hygiene.
- Process implementation and loss control.
- Managing administration.
- Achieved a quality index score of over 90% in the assigned SOC.
- Hub audits and monthly reconciliation.
- Responsible for the management of Split 2 with regard to performance, hub hygiene, loss prevention, matrices, and cash management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner
Self-Business
Hyderabad
10.2019 - 03.2020
- Started food court in Hyderabad
- Due to lockdown the business was shut-down, and I took a sabbatical
Front Office Executive
PEERLESS INN HOTEL
HYDERABAD
03.2017 - 10.2019
- Maintained a professional attitude when dealing with guests, staff and management.
- Organized special events such as banquets, conferences, weddings.
- Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
- Resolved customer complaints promptly and efficiently.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Assisted guests at check-in, providing information on various services within hotel.
Hotel Management Trainee
NOVOTEL
GOA
11.2016 - 02.2017
- Greeted customers and answered inquiries in a friendly and professional manner.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Provided customer service support for the front office staff.
- Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
- Monitored lobby activity to ensure safety of guests at all times.
- Supported front desk team members during peak hours or when needed.
Education
Bachelors - Hotel Management
ISSTA International College of Hotel Management
Warrangal01.2017
Passed Intermediate - Science stream
Vignan Junior College
Kondapur, Rangareddy District01.2014
Skills
- Process Implementation
- Recovery
- Driving performance
- Branch Audits
- Team management
- Performance improvements
- Operations management
- Team building
- Recruitment and hiring
Hobbies and Interests
- Riding
- Exploring Places
Timeline
Deputy Manager
ECOM EXPRESS
06.2024 - Current
Area Manager - AP2 and Vja, Vtz
Ntex Transportation Services Private Limited
07.2020 - 05.2024
Owner
Self-Business
10.2019 - 03.2020
Front Office Executive
PEERLESS INN HOTEL
03.2017 - 10.2019
Hotel Management Trainee
NOVOTEL
11.2016 - 02.2017
Bachelors - Hotel Management
ISSTA International College of Hotel Management
Passed Intermediate - Science stream
Vignan Junior College
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