Pagadala Srinivas Rao
IT Infrastructure Analyst
Hyderabad,TG
Summary
Highly skilled in designing, implementing, and managing complex computer networks tailored to meet organizational needs. Demonstrated ability to troubleshoot critical network issues, ensuring minimal downtime and optimal performance. Strong in collaborating with cross-functional teams to deliver projects on time and under budget, significantly improving operational efficiency. Applied innovative approaches to enhance system security and resilience against cyber threats, safeguarding company data and infrastructure.
Overview
15
15
years of professional experience
1
1
Language
Work History
IT Senior Infrastructure Engineer
Cloud Armor IT Consultancy Pvt Ltd
Hyderabad
08.2022 - Current
- Overseeing the implementation of ISO 27001 to ensure compliance with international security standards
- Performing internal audits to evaluate ISMS effectiveness, and suggest enhancements
- Developed, maintained, and implemented network security policies
- Working closely with cross-functional teams to identify security risks and devise mitigation strategies
- Managing documentation and reporting processes to maintain audit readiness and certification
- Conducting security awareness training for employees to strengthen the cybersecurity culture
- Identified gaps in current operations that could lead to improved efficiency or effectiveness within the organization's IT service management functions
- Met with users, vendors and technicians to determine computing requirements
- Trained team members on ITSM procedures and policies
- An experienced professional in planning, designing, and deploying IT systems and solutions
- Key responsibilities include assessing IT requirements, designing network architecture, implementing solutions, managing projects, and optimizing system performance
- Additionally, I am responsible for providing training and support, maintaining documentation and reports, and ensuring seamless IT system integration
- Skilled in client and vendor management, OEM coordination, and overseeing IT infrastructure, including parking management, access control, CCTV systems, EV chargers, and In-Building Solutions (IBS) for mobile signal enhancement
- Collaborated with business partners to identify areas of improvement for existing process
IT Administrator
International India Pvt Ltd
Hyderabad
03.2010 - 07.2022
- Configured and deployed Windows Servers in virtualized environments
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V
- Developed comprehensive training programs for personnel in the use of various ITIL tools, techniques, and methodologies
- Performed root cause analysis activities to identify underlying causes of problems or incidents within the organization's infrastructure environment
- Conducted regular reviews of ITIL policies and standards to ensure compliance with current industry best practices
- Monitored change requests according to established SLAs and reported any issues or discrepancies encountered during the process
- Examined metrics and prepared IT project progress reports
- Conducted periodic audits of IT systems to ensure compliance with regulatory requirements
- Assisted in budget planning for IT expenditures, optimizing resource allocation
- Configured and maintained firewalls and intrusion detection systems to protect network infrastructure
- Provided technical support and guidance to users, resolving tickets monthly
- Deployed patches on all desktops and servers in order to maintain security standards within the organization
- Configured, monitored and maintained email applications or virus protection software
- Managed IT asset inventory, ensuring accurate tracking and compliance.
Education
Bachelor of Science - Computer Science
05.2016
Skills
- Telugu: C2
- Proficient (C2)
- Tamil:
- A1
- Beginner
- WEBSITES, PORTFOLIOS, PROFILES
- Https://linkedincom/in/pagadalasrinivas/
- SKILLS
- Disaster recovery planning
- Backup and recovery
- System monitoring
- Windows operating system
- Incident management
- Hardware troubleshooting
- Data center operations
- Software deployment
- Capacity planning
- IT service management
- Storage management
- Infrastructure architecture
- Performance tuning
- Network administration
- ITIL framework
- IT security protocols
- IT asset management
- Active directory
- IT infrastructure
- Patch management
- Server management
- Network monitoring
- Help desk management
- Remote support
- ITIL processes
- Mobile device management
- Configuration management
- Relationship with OEM
- Negotiation expertise
- Client and vendor management
Infrastructure automation
Network architecture design
Vendor relationship management
Database management systems
Continuous integration and deployment
Incident and problem management
Server hardware configuration
Infrastructure scalability strategies
Team building
Public speaking
Prioritization
Accomplishments
- ITIL Foundation Certified in IT Service Management with 97.50% (Candidate ID: 9980008882881384) in the year of 2019
- Dell Direct Tech Certified with 96%
- O Microsoft Certified
- Exam 70-680 MCITP: Enterprise Desktop Support Technician
- Windows 7 Exam Number: 070-680 Candidate ID: sr8106684 MC ID: 9126109
- Exam D778-0290 Description Pro: Windows Server 2008, Enterprise Administrator
Additional Information
- ACCOMPLISHMENTS , Best Employee Award in the year of 2018.
Timeline
IT Senior Infrastructure Engineer - Cloud Armor IT Consultancy Pvt Ltd
08.2022 - Current
IT Administrator - International India Pvt Ltd
03.2010 - 07.2022
Kakatiya University - Bachelor of Science, Computer Science
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