Srinivas VS
Bangalore
Summary
Results-driven IT Professional experienced in managing configuration, maintenance, and application software and hardware devices with a focus on systems and network administration. Delivered high levels of productivity through effective incident resolution and proactive network maintenance, ensuring compliance with service level agreements. Demonstrated strong problem-solving capabilities and strategic planning to enhance system reliability and user satisfaction while optimizing operational efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Senior IT Systems Administrator
CrowdStrike India PVT ltd
01.2022 - Current
- Managed and resolved customer tickets to deliver remote support efficiently
- Manage Engine web-based ticketing tool (Incident Management)
- Creating KB Articles, SOPs
- Created and managed user accounts in Active Directory, mapped user roles, and facilitated onboarding and offboarding processes
- Provided mobility support using AirWatch MDM to ensure device accessibility and security
- Work with vendors for hardware procurement
Senior IT system Administrator
Koch Business Solutions India PVT LTD
04.2021 - 01.2022
- Provided remote support via ticketing system for user issues.
- Delivered basic support for Citrix XenApp to ensure user access.
- Provided remote support through ticketing system, resolving user issues efficiently
- Offered constructive feedback to L1 engineers during support sessions.
- Delivered mobility support for Airwatch MDM to ensure device management.
- Administered servers with limited support, maintaining system availability
- Administered server operations with limited support for system maintenance.
- Creating KB Articles, SOPs
Senior engineer IT
Harman Connected Services
07.2020 - 04.2021
- Working as the Level 2 for the service desk for harman internal employees
- Managed escalation calls from users to resolve complex issues.
- Coordinated with cross-functional teams to resolve issues within established timeframes.
- Solve the L1 engineer's queries
- Resolved queries from L1 engineers to ensure smooth operations.
- Ensured knowledge transfer to newly deployed engineers for effective onboarding.
- Endure the process Knowledge is delivered to the engineer which is newly deployed.
Network engineer Tier2
Teksystems
04.2019 - 07.2020
- Deployed at the client location HPE as a contingent employee
- Maintain the networking devices to ensure no customer impact
- Troubleshooting remotely on the devices for any issues found
- Troubleshooting remotely on the devices for any issues found
- Ensuring timely response to customers for any issues raised on the portal page
- Provided assistance to team on the floor
- Providing the floor support for the team when required
- Addressed client escalations by implementing timely solutions to resolve issues
Incident Co-ordinator / Shift lead
Accenture IT Services
Bangalore
04.2015 - 08.2019
- Managed Active Directory and mobile device management tasks.
- Utilized SCCM for software installation across client devices.
- Employed PC Anywhere and Dameware for remote PC troubleshooting.
- Resolved user account issues in Active Directory, Outlook, Gmail, Lotus Notes, and printer configurations.
- Conducted basic computer troubleshooting and managed Symantec Endpoint Encryption.
- Offering end-support on client issues with PC / Printer / Applications
- As Incident Coordinator: Assigned the job tickets to the appropriate level 2 teams without any error
- Attended client calls daily to gather information on new processes.
- Trained the team on new processes and technologies.
- Ensured no escalations occurred on tickets assigned to level 2 teams.
- Trained new agents on comprehensive team processes.s
- Conducted training sessions for agents on process requirements.
- Conducted quality checks on agent calls to ensure compliance.
- Monitored network performance, ensuring maximum availability and reliability while overseeing network security for timely incident analysis and remediation.
- Received 275 CP Points for completion of assigned tasks in 2017; received a cash prize of INR 6875/-
Technical Support Engineer
Tesco HSC
Bangalore
07.2013 - 04.2015
- Investigated, diagnosed & resolved all network problems for DCD/CEC unit which was business critical
- Managed process improvement projects to provide faster resolutions for the store by using existing available resources; bridged the gaps between helpdesk, vendors & stores
- Upgraded team processes and investigated contractor feedback.
- Trained new employees and set up the dashboard
- Upgraded team with the process, investigated & feedback/ suggestions given to the contractors when required
- Escalated unresolved issues to higher management for further assistance
- Managed process improvement projects to streamline resolutions for the store, bridging gaps between helpdesk, vendors & stores
- Maintained Tesco store webpage, ensuring real-time data updates
- Presented at Tesco Value Award ceremony to showcase achievements. for managing the entire day incidents for the whole day in 2014
Education
Certified Cybersecurity Technician
Ec Council
07.2025 - 07.2026
B.E. - Electronics & Communication Engineering
Shirdi Sai Engineering College
BangaloreMasters in Network Administration -
Hardware & Networking Institute
BangaloreSkills
- System Administration
- Network management
- Installation & Configuration
- Troubleshooting
- Incident Management
- Backup and Recovery
- Technical Support
- IT Operations
- Network Uptime
- Cross-functional Coordination
Certification
- SDFC Certified (Accenture Certification)
- ITIL Foundation Certification
- CCNA R&S Certification (CSCO ID: CSCO13312770)
- Completed the CCNA security training
- ITIL V4 training completed
- ACSA training completed
Accomplishments
- Monitored network performance and ensured its maximum availability and reliability employing oversight with respect to network security for timely situational incident analysis and remediation
- Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs)
- Received 275 CP Points for completion of assigned tasks in 2017; received a cash prize of INR 6875/-
- Conferred with Tesco Value Award for managing the entire day incidents for whole day in 2014
Personal Information
Date of Birth: 11/16/87
Languages
- Kannada
- Hindi
- English
- Tamil
Projects
Tracking & Checking of Cargo Pilferage using Electronic Locking, The project was based on how to prevent the theft of goods using the latest technology and keep a track of where exactly the goods are. We used the GRPS and GSM and other latest technologies in this project and successfully completed the project for our final year engineering academic project.
Mailing Address
A005 Sipani viveza Electronic city phase 1, Bangalore, Karnataka, 560100
Location Preference
Bangalore, Karnataka
Languages
English
Proficient
C2
Timeline
Certified Cybersecurity Technician
Ec Council
07.2025 - 07.2026
Senior IT Systems Administrator
CrowdStrike India PVT ltd
01.2022 - Current
Senior IT system Administrator
Koch Business Solutions India PVT LTD
04.2021 - 01.2022
Senior engineer IT
Harman Connected Services
07.2020 - 04.2021
Network engineer Tier2
Teksystems
04.2019 - 07.2020
Incident Co-ordinator / Shift lead
Accenture IT Services
04.2015 - 08.2019
Technical Support Engineer
Tesco HSC
07.2013 - 04.2015
B.E. - Electronics & Communication Engineering
Shirdi Sai Engineering College
Masters in Network Administration -
Hardware & Networking Institute