SRINIVASA RAO MEDIKONDA
BANGALORE
Summary
Highly skilled Information technology with 12+ years of experience in End user computing, Lead roles, risk assessment, and vulnerability management. Seeking to leverage expertise in threat mitigation to protect company infrastructure.
Overview
4
4
Languages
1
1
Certification
13
13
years of professional experience
Work History
Senior Engineer, Intelligent Infrastructure
SLK Software Ltd
Bangalore
03.2024 - 07.2026
- Client: First Horizon Bank.
- Working as Team Lead for 10 members with Vulnerability Assessment team
- Identifying Vulnerabilities by using Tenable Security Center and Tenable Cloud tool.
- Connecting with team member for discussing about ongoing activities and daily action items.
- Tracking Team member's login lout time, daily efforts and if any help required in daily operations.
- Working with team, tracking all tickets and closing them on time as per SLA.
- Providing technical support to team where required and do follow up issues resolution on time as per SLA.
- ServiceNow Incident, Request, and Service Catalog Management
- ITSM processes aligned with ITIL best practices and Certified ITIL v4 Foundation
- have experience on hadling Incident and Service Request Management
- Ticket triage, prioritization, escalation, and SLA management
- Root cause analysis and problem-solving
- SOP, knowledge article, and process documentation creation as per requirement
- have experience working with stakeholder and management and cross-functional and coordination as per requirement.
- Maintaining 100% SLA as per agreement. If any vendor dependencies tickets are those, will be noted and updated on time with vendor updates with keep them updated with Management.
- Security Center JAMF PRO Sentinelone Attivo Networks Netcore Q-Mobility ClearPass Policy Manager SCCM Venafi Dash for Microsoft 365 Manage Engine Active Directory DLP Acronis Cloud Console Maas360 MDM Sapphire Tool SSL & TLS Certificates Intune Solar winds Creating tickets and doing follow up on the remediation.
- Worked on End-Of-Life software, Identifying clean up as well.
- Worked as Team Lead for End User Computing team.
- Creating weekly reports, taking care of Tickets, preparing presentation and presenting data with client.
- Taking care End User Computing operations and day to day Activities.
- Coordinated with team members and maintained shift rosters.
- Ensured the closure of tickets as per SLA and maintained 100% SLA compliance.
- Working with members and involving wherever Support is required for resolving the issues.
- Troubleshooting those devices, which are not communicating with JAMF for MAC devices and PMP for Windows.
- Creating policies for auto deployment patches for MAC applications and updates.
- Managing patching and application deployment using Manage Engine for windows vulnerable remediation.
- Creating Policies for auto reboot wake up on LAN and auto patch deployment for windows applications and MS patches for end points and Servers as well.
- Managing Microsoft 365 admin role for providing License to users and troubleshooting issues related to user's accounts.
- Oversaw SSL & TLS certificate renewals and requests for domains and standalone servers (SQL, Data Domain, and Web Domain certificates) using GoDaddy (third party) and Self Signed Certificates.
- Administered Venafi console for certificate dashboard management.
- Providing customer support and taking care of IT escalation.
- Worked with SCCM for OS imaging and application development, including modifying task sequences and uploading OS & driver packages.
- Administered internal applications (e.g., eGain, Unanet, Bank-Mobile).
Lead for End User Computing
Quess Corp (MFX GD-Infra)
Bangalore
07.2022 - 02.2024
Personal Digital Assistant
GMR Group (Delhi International Airport)
Delhi
06.2021 - 02.2022
Deputy Manager, IT Infrastructure
Fincare Small Finance Bank
Bangalore
09.2019 - 04.2021
L3 Desktop Support Engineer
Wipro (client Kotak Mahindra Bank)
Bangalore
10.2016 - 09.2019
Associate RTB Engineer
ACCEL Frontline Ltd (Global IT Services)
Hyderabad
12.2013 - 04.2016
Education
MBA - Information Security and Technology
Xaviers Institute of Business Management Studies
Bangalore01-2026
B.Sc. - Computer Science
Indian Institute of Integrated Science Technology & Research
Chennai06-2019
Diploma - Electronics
Govt. Institute of Electronics
Secondary Education -
Krishna Chaitanya Junior College
Narasaraopet04-2016
SSC -
Z.P.H School
01-2009
Skills
- Tenable Security Center
- Tenable Cloud
- JAMF PRO
- Service Now
- Sentinelone
- Attivo Networks
- Netcore
- Q-Mobility
- ClearPass Policy Manager
- SCCM
- Venafi
- Dash for Microsoft 365
- Manage Engine
- Active Directory
- DLP
- Acronis Cloud Console
- Maas360
- MDM
- Sapphire Tool
- SSL & TLS Certificates
- Intune
- Solar winds
Language
English
Hindi
Kannada
Telugu
Certification
- ITIL V4 Certification
- Certified Associate JAMF PRO
- Introduction to Cyber Security Certification
Custom
Delivery Excellence Individual Award
Timeline
Senior Engineer, Intelligent Infrastructure
SLK Software Ltd
03.2024 - 07.2026
Lead for End User Computing
Quess Corp (MFX GD-Infra)
07.2022 - 02.2024
Personal Digital Assistant
GMR Group (Delhi International Airport)
06.2021 - 02.2022
Deputy Manager, IT Infrastructure
Fincare Small Finance Bank
09.2019 - 04.2021
L3 Desktop Support Engineer
Wipro (client Kotak Mahindra Bank)
10.2016 - 09.2019
Associate RTB Engineer
ACCEL Frontline Ltd (Global IT Services)
12.2013 - 04.2016
MBA - Information Security and Technology
Xaviers Institute of Business Management Studies
B.Sc. - Computer Science
Indian Institute of Integrated Science Technology & Research
Diploma - Electronics
Govt. Institute of Electronics
Secondary Education -
Krishna Chaitanya Junior College
SSC -
Z.P.H School