Summary
Overview
Work History
Education
Skills
Personal Information
Certifications And Awards
Timeline
Generic

Srinivasa Rao Medikonda

Bangalore

Summary

To obtain a position as IT Infra Support by utilizing my software, hardware, and troubleshooting experience to provide the company with solid and timely IT support.

Full Name: SrinivasaRao

Languages Known: English, Hindi, Kannada, Telugu Nationality: Indian

Overview

11
11
years of professional experience
4
4
Languages

Work History

Senior Engineer, Intelligent Infrastructure

SLK Software Ltd
03.2024 - Current
  • Company Overview: Client: American Public Education Inc (APEI)
  • Managed JAMF PRO for overseeing MAC devices, including vulnerability remediation and MAC OS updates
  • Performed patching and application deployment using Manage Engine for vulnerable reports
  • Oversaw SSL & TLS certificate renewals and requests for domains and standalone servers (SQL, Data Domain, and Web Domain certificates) using GoDaddy and Self-Signed Certificates
  • Administered Venafi console for certificate dashboard management
  • Provided customer support and managed escalation processes
  • Coordinated with team members and maintained shift rosters
  • Ensured the closure of tickets as per SLA and maintained 100% SLA compliance
  • Worked with SCCM for OS imaging and application development, including modifying task sequences and uploading OS & driver packages
  • Managed Intune for application deployment
  • Administered internal applications (e.g., eGain, Unanet, Bank-Mobile)
  • Provided guidance and support to team members
  • Client: American Public Education Inc (APEI)

Senior Desktop Engineer

Quess Corp (MFX GD-Infra)
07.2022 - 02.2024
  • Managed IT escalations for both local and onsite issues
  • Assigned tickets to team members and ensured timely resolution
  • Managed O365 accounts and coordinated patching reports via Manage Engine
  • Oversaw VDI creations and deletions through V-Center and managed VDI
  • Managed onboarding and offboarding of employees

Personal Digital Assistant

GMR Group
06.2021 - 02.2022
  • Handled all IT-related issues for the Group Chairman and Business Chairman
  • Collected and updated the ongoing project ATR for the Group Chairman
  • Led the implementation of new projects as per management requirements
  • Upgraded DIAL Guest House telecommunication infrastructure
  • Led the digitalization of medical reports for easier tracking
  • Managed the Address Book application implementation

Deputy Manager, IT Infrastructure

Fincare Small Finance Bank
09.2019 - 04.2021
  • Managed Active Directory, Sapphire, Z-scaler, Sentinelone, Attivo, Acronis Cloud, Netcore, Maas360 MDM, and ClearPass Policy Manager at a central level
  • Provided IT support for VIP users and board members
  • Coordinated with the team to meet ticket resolution deadlines and maintained 100% SLA compliance
  • Assisted in IT-related escalations

L3 Desktop Support Engineer

Wipro (Kotak Mahindra Bank)
10.2016 - 09.2019
  • Handled customer support and escalations for IT-related issues
  • Lead a team of 9 engineers, providing technical guidance and support
  • Ensured that all tickets are closed within the prescribed SLA and TAT
  • Managed shift rosters and coordinated with team members for timely resolution of issues

Associate RTB Engineer

ACCEL Frontline Ltd (Global IT Services)
12.2013 - 04.2016
  • Performed OS installations including Windows XP, Win Server 2003/2008, Windows Vista, Win 7/8/8.1, and Win 10
  • Provided customer support, handling escalation processes and troubleshooting IT issues
  • Delivered software, hardware, and network support

Education

B.Sc. - Computer Science

Indian Institute of Integrated Science Technology & Research

Secondary Education - undefined

Krishna Chaitanya Junior College

Diploma - Electronics

Govt. Institute of Electronics

SSC - undefined

Z.P.H School

Skills

Active Directory

Manage Engine

JAMF PRO

Z-scaler

SentinelOne

DLP

Attivo Networks

Acronis Cloud Console

Netcore

undefined

Personal Information

Nationality: Indian

Certifications And Awards

  • ITIL V4 Certification
  • Certified Associate JAMF PRO
  • Introduction to Cyber Security Certification
  • Delivery Excellence Individual Award

Timeline

Senior Engineer, Intelligent Infrastructure

SLK Software Ltd
03.2024 - Current

Senior Desktop Engineer

Quess Corp (MFX GD-Infra)
07.2022 - 02.2024

Personal Digital Assistant

GMR Group
06.2021 - 02.2022

Deputy Manager, IT Infrastructure

Fincare Small Finance Bank
09.2019 - 04.2021

L3 Desktop Support Engineer

Wipro (Kotak Mahindra Bank)
10.2016 - 09.2019

Associate RTB Engineer

ACCEL Frontline Ltd (Global IT Services)
12.2013 - 04.2016

Secondary Education - undefined

Krishna Chaitanya Junior College

Diploma - Electronics

Govt. Institute of Electronics

SSC - undefined

Z.P.H School

B.Sc. - Computer Science

Indian Institute of Integrated Science Technology & Research

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