Srinivasan G
Senior Executive In Logistics And Supply Chain Management
Chennai
Summary
Operations Executive with expertise in logistics, fleet management, and supply chain operations. Proven ability to manage high-volume shipments and multi-location operations, ensuring SLA compliance and cost optimization. Skilled in data analysis, process improvement, and stakeholder management, with hands-on experience in OTM, WDL, and warehouse operations.
Overview
9
9
years of professional experience
Work History
Senior Executive
Blue Dart Express
Chennai
04.2025 - Current
- Conducted weekly client meetings to ensure smooth First Mile operations and address service gaps.
- Defined and implemented pickup schedules and cut-off timings, improving operational efficiency.
- Managed shipment processing through WDL systems, ensuring accuracy and compliance.
- Led outbound operations, handling both Surface and Apex cargo shipments (~1200 tons/month).
- Resolved customer exceptions and escalations, ensuring high service quality and client satisfaction.
- Drove process automation initiatives, transitioning from manual to system-based operations using BOYD and OTM tools.
- Managed B2B last-mile inbound operations across 20+ pincodes, ensuring timely deliveries.
- Planned and allocated vehicles for delivery operations, optimizing routing and reducing turnaround time.
- Coordinated DBA slot deliveries and ensured end-to-end POD (Proof of Delivery) closure.
- Monitored and optimized outbound vehicle utilization, reducing transportation costs.
- Ensured daily POD closure and shipment tracking, maintaining SLA adherence
Senior Executive
Xpressbees
02.2024 - 03.2025
- Managed operations across 52+ centers in South India, ensuring seamless coordination and service delivery.
- Acted as Single Point of Contact (SPOC) for clients, resolving queries and ensuring timely request handling (IST).
- Coordinated with Center Managers to resolve urgent issues and maintain query tracking logs.
- Oversaw resource planning and HUB/center operations, including manpower and CCTV coordination with FC teams.
- Generated and presented performance reports (center, city, and regional level) to management for decision-making.
- Ensured timely closure of pending shipments by routing cases to NDR/Customer Support teams.
- Drove branch model compliance and trained Center Managers on operational processes and best practices.
- Implemented 5S methodology and conducted audits, ensuring high compliance and workplace efficiency.
- Validated 3M readiness and approved new center setups based on operational standards.
- Coordinated cross-functionally to resolve pending, lost, and missing shipments, improving service levels.
- Conducted RTO, pending shipment, and prepaid verification audits, ensuring accuracy through customer validation calls.
- Performed surprise audits and stock/asset verification, ensuring compliance with operational standards.
- Audited client pickup sheets vs. actual shipments, validating IST movements across inter/intra-city operations.
- Delivered training programs to enhance compliance in 5S, 3M readiness, and operational processes.
Executive
Flipkart Internet Private
Chennai
10.2021 - 02.2024
- Led process improvement and workflow optimization initiatives to enhance efficiency and reduce operational costs.
- Managed inventory planning and warehouse coordination, ensuring optimal stock levels, and uninterrupted operations.
- Executed resource allocation and capacity planning to meet operational demands and business targets.
- Monitored KPIs and performance metrics, identifying gaps, and driving continuous improvement.
- Utilized data analysis and reporting tools to generate actionable business insights.
- Prepared and presented MIS and operational reports for senior management decision-making.
- Led team training, coaching, and development initiatives to improve productivity and performance.
- Collaborated with cross-functional teams and stakeholders to align operational goals.
- Managed fleet maintenance and repairs, ensuring safe, reliable, and efficient operations.
- Optimized fleet utilization through Right Type Truck (RTT) planning, reducing cost leakages.
- Implemented route optimization strategies to improve delivery efficiency and minimize transportation costs.
- Ensured compliance with safety and regulatory standards, including vehicle inspections and driver training.
- Led vendor selection, evaluation, and contract negotiation based on cost, quality, and reliability.
- Validated vendor invoices and MIS reports, ensuring accuracy and timely payments in coordination with finance teams.
- Built and maintained strong vendor relationships to ensure consistent service and supply.
- Monitored vendor performance against SLAs, conducting regular evaluations, and feedback sessions.
- Identified and implemented cost-saving initiatives through vendor consolidation and competitive bidding.
- Monitored and analyzed fleet performance metrics, driving continuous productivity improvements.
- Resolved team and vendor conflicts efficiently, ensuring smooth operations.
Operation Executive
Xpressbees Logistics
09.2020 - 10.2021
- Improved on-time shipment clearance to 95%+, reducing delays and SLA breaches.
- Reduced high-aging and lost shipment cases through data-driven analysis and preventive action planning.
- Managed 800 tons/month B2B shipment volume, ensuring smooth hub operations and timely dispatch.
- Increased same-day delivery success rate to 85%+ through optimized routing and NDR handling.
- Led a team of 20+ members, improving productivity and operational efficiency.
- Ensured 100% accurate COD reconciliation, eliminating financial discrepancies.
- Streamlined warehouse and distribution processes, reducing turnaround time for undelivered shipments.
- Achieved 24-hour pickup-to-hub connectivity compliance, improving supply chain flow.
- Optimized vehicle utilization, reducing transportation costs while maintaining service levels.
Assistant Team Leader
Delhivery
07.2017 - 09.2020
- Managed end-to-end last-mile delivery operations, ensuring timely and accurate order fulfillment.
- Supervised shipment receiving, load verification, and tallying to maintain inventory accuracy.
- Prepared and monitored proof of delivery (POD) documentation for all dispatched shipments.
- Planned and allocated manpower for daily dispatch operations to optimize efficiency and meet delivery targets.
- Performed shipment reconciliation, identifying and resolving discrepancies in dispatch and delivery records.
- Handled customer and internal queries, providing timely resolutions, and escalating issues when necessary.
- Conducted daily cash and shipment reconciliation, ensuring accurate financial and operational reporting.
- Lead team meetings and coordinated with staff to improve performance metrics, productivity, and service quality.
Education
B.E - Computer Science
Magna College of Engineering
Chennai 04.2001 -
Skills
Supply Chain Operations Logistics Management First Mile & Last Mile Delivery Shipment Reconciliation SLA Management Data Analysis MIS Reporting KPI Tracking Fleet Management Route Optimization Vendor Management Warehouse Operations Inventory Control Team Leadership Process Improvement NDR Handling POD Management Transportation Planning 5S & Audit Compliance Stakeholder Management OTM WDL BOYD
Timeline
Senior Executive
Blue Dart Express
04.2025 - Current
Senior Executive
Xpressbees
02.2024 - 03.2025
Executive
Flipkart Internet Private
10.2021 - 02.2024
Operation Executive
Xpressbees Logistics
09.2020 - 10.2021
Assistant Team Leader
Delhivery
07.2017 - 09.2020
B.E - Computer Science
Magna College of Engineering
04.2001 -