Srinivasan Jagadeesan

Moved to Wipro from HP along with Project

Managed Print Services

• Handled a team of 15 members for APJ region accounts
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Evaluated customer needs and feedback to drive product and service improvements.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
• Met month-end reporting objectives and deadlines.
• Preparing invoice billing report to generate the invoices in SAP
• Invoice will be dispatched to customer based on their type i.e., soft copy/Hard copy/Portal upload
• Publishing Work Schedule report to the team
• Handling Meetings and Calls with Clients on regular basis in order to discuss about the pending and completed Volumes
• Interacting with AP & AR teams to discuss about the pending bills and disputes from clients every day.
• Warranty Updating
• Quote creation
• Quote Validation
• Quote Approval
• Sales Order
• Invoice Processing
• Handling invoice disputes
• Part of the Wipro BCP Team (Business continuity Plan)
• Publishing Monthly PMS Report to the team
• Invoice dispatch report
• Publishing Productivity report to the team

• Warranty Updating
• Quote creation
• Quote Validation
• Quote Approval
• Sales Order
• Invoice Processing

• Project: Nielsen - Answers on Demand Data Management
• This work involves in extracting the sales details in data bases of the products like P&G, Kraft, Hershey, Unilever, Mars, Nestle Purina in North American markets by using Oracle & Unix box & Operation console

• Project: Barclays
• Opening and closing of Current A/C, Savings A/C & Loan A/C to the Retail Banking customers in UK and ordering Debit cards, Authentication cards, Cheque Books & Credit Books etc