SRINIVASAN MADHAPPAN
Service Engineer
Hyderabad
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines .9yrs experience in service and sales in elevator industry
Overview
11
11
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work History
Service Engineer
KONE Corporation
HYDERABAD
01.2025 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Analyzed and evaluated performance and optimized efficiency.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Proactively identified potential service contract opportunities, driving revenue generation and business growth.
Senior Customer Engineer
Schindler elevator india pvt Ltd
Bangalore
11.2022 - 10.2024
- Analyse reoccurring equipment breakdowns, developing preventative solutions to avoid future failures.
- Amc and payment collection
- Documented work orders, repairs and inspections to enable tracking history and maintain accurate records.
- Detected electrical and mechanical faults to replaced damaged parts.
- Scheduled initial consultations with clients to gather requirements and specifications.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Implemented proactive maintenance plans, reducing overall service calls and minimizing customer disruptions.
Senior Executive Maintenance
Kone elevators India private limited
Bangalore
01.2017 - 01.2022
- Examined service history and provided initial inspection to identify issues.
- Addressed emergency repairs to manage smooth workflow and avoid future occurrences.
- Collaborated with other service technicians to order parts for customers.
Technician Service
Johnson lifts India Pvt Ltd
Bangalore
01.2015 - 01.2017
- Inspected and troubleshot equipment failures, finding swift resolutions by repairing or replacing parts.
- Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
- Tested electrical components after maintenance or repair to assess quality of work and fitness for use.
- Resolved equipment malfunctions within target timescales.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High School Diploma -
Cambridge Matric Higher Secondary School
Krishnagiri, IndiaIntellipaat Business Analyst master course - Business analyst
Intellipaat
Bengaluru, KABBA - BBA General
Alagappa University
Chennai 04.2001 - 01.2021
Diploma - electrical and electronics engineering
Er. Perumal Manimakali College
Hosur, TN05-2014
Skills
MS word
Power point presentation,
Excel sheet
Tabaleau
Field service
Additional Information
- ACHIEVEMENTS & AWARDS , Star of month I have been won this award two times in my career
- skill, Handling biggest-project service and maintenance ( sobha,sjr ,L&t ,mahveer,etc) Handling Escalator service and maintenance Attending troubleshooting both elevator and escalator
- schindler product GCS, 3100,3300 product call back attending
- Modernization sales Full elevator modernization isa completed system upgrade. All non-structural components are replaced to improve the system's operation, energy consumption, safety and ride quality.
Certification
Business analyst master courese
Interests
Reading books,
Traveling different place
Timeline
Service Engineer
KONE Corporation
01.2025 - Current
Senior Customer Engineer
Schindler elevator india pvt Ltd
11.2022 - 10.2024
Senior Executive Maintenance
Kone elevators India private limited
01.2017 - 01.2022
Technician Service
Johnson lifts India Pvt Ltd
01.2015 - 01.2017
BBA - BBA General
Alagappa University
04.2001 - 01.2021
High School Diploma -
Cambridge Matric Higher Secondary School
Intellipaat Business Analyst master course - Business analyst
Intellipaat
Diploma - electrical and electronics engineering
Er. Perumal Manimakali College