NARMADHA S
Chennai
Summary
Results-driven Senior Processor with extensive expertise in high-volume data management and document processing. Proven track record of leading initiatives that enhance operational efficiency and accuracy, contributing to overall organizational success. Exceptional multitasking and problem-solving skills thrive in fast-paced environments, ensuring seamless workflow and timely project completion. Committed to leveraging analytical skills and attention to detail to drive continuous improvement in processes and outcomes.
Overview
9
9
years of professional experience
Work History
Senior Processor (Quality Analyst)
Wipro Technologies Private Limited
07.2024 - Current
- Reviews and analyze borrowers financial documents
- Conduct quality audits of loss mitigation files to ensure compliance with investor and regular loans as per the loans application
- Verify borrower documentation (income, hardship letters, financials) for accuracy and completeness.
- Identify process, record audit findings, and provide corrective feedback to operations teams
- Maintain audit trackers, error trend reports, and recommend process improvements
- Collaborate with underwriters, processors, and customer service teams to resolve discrepancies.
- Supported training initiatives for new hires on quality check procedures and compliance.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Oversaw a team of processors, distributing workload efficiently while ensuring accuracy throughout all stages of the mortgage application process.
Associate
HCL Technologies Private Limted
08.2022 - 06.2024
- Indexed and categorized loan documents (Income, Credit, Title, Appraisal, Closing docs,)
- Performed initial document checks before files moved to underwriters (loan application, borrower information, disclosures
- Verified documents for data accuracy, borrower eligibility, and compliance with investor guidelines.
- Ensured upfront validation of income, assets, employment, and credit-related docs to reduce rework.
- Clear overview in mortgage process from indexing to servicing
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Senior Associate
Karvy Financial Technology Private Limited
07.2020 - 08.2022
- Performed document verification for mutual fund account opening, KYC, and transaction processing.
- Update and analyze the borrowers financial details
- Validated PAN, Aadhaar, address proof, bank statements, and other investor documents as per SEBI and AMFI guidelines.
- Ensured compliance with KYC, AML (Anti-Money Laundering), and regulatory requirements
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
Executive
Matrix Business Services India Private Limited
09.2019 - 03.2020
- Performed pre-employment background verification for candidates across multiple industries (IT, BFSI, BPO)
- Verified educational qualifications, employment history, identity proofs, and address details.
- Conducted criminal record checks, reference checks, and database searches as per company/client policies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Relationship manager
Integrated Enterprises India Private Limited
04.2017 - 04.2018
- Processed and verified investor applications for mutual fund subscriptions, redemptions, and switches.
- Handled KYC verification, PAN validation, FATCA & AML checks for investors.
- Coordinated with R&T agents (e.g., CAMS, Karvy) for transaction updates and issue resolution
- Educated clients on different mutual fund schemes, SIPs, and investment options.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Bachelor of Arts - Corporate Secretaryship
S.I.E.T. Women's College
Chennai, IndiaMBA - Accounting And Finance
Madras University
Chennai, IndiaSkills
- Teamwork and collaboration
- Quality assurance
- Paperwork management
- Compliance monitoring
- Expert communication
- Workflow management
- Customer service
- Microsoft Excel
- Credit history review
- Critical thinking
- Document review
- Process auditing
Declaration
I hereby declare that the above particulars off acts and information stated are true, correct and complete to the best of my belief and knowledge.
STRENGTH
- Hardworking quick grasping power dedicated and devoted
- A firm believer in hardwork,open to all kindsof challenges.
- Co-operation&Co-ordination
- Easy socio-adaptability
Timeline
Senior Processor (Quality Analyst)
Wipro Technologies Private Limited
07.2024 - Current
Associate
HCL Technologies Private Limted
08.2022 - 06.2024
Senior Associate
Karvy Financial Technology Private Limited
07.2020 - 08.2022
Executive
Matrix Business Services India Private Limited
09.2019 - 03.2020
Relationship manager
Integrated Enterprises India Private Limited
04.2017 - 04.2018
Bachelor of Arts - Corporate Secretaryship
S.I.E.T. Women's College
MBA - Accounting And Finance
Madras University