Srinivasarao Bhatta
Team Manager
Hyderabad,
Summary
- Overall 14+ years of diversified and progressively challenging experience as a Software Developer with production and application support responsibilities.
- Extensive experience in supporting operations in globally serving large and complex enterprise customers.
- 5+ years of experience in leading teams to provide the enhanced quality support to the customers.
- Working experience in US Healthcare, Insurance, Supply Chain and Trading business domains.
- Having 10+ years of developing Java based application as per customer requirements.
- Have working experience on technologies like J2EE, JSP, Servlets, Oracle 10g, PL/SQL, TANDEM, TACL.
- Good expertise in ticket tracking tools like HPSM, Cherwell.
- Experienced with logging and tracing tools like Log4j, Splunk, Dynatrace.
- Strong analytical, problem solving and communication skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Associate Manager
Thryve Digital Health LLP
Hyderabad
01.2017 - Current
- Diagnosing application issues based on issue trends, identifying root cause and providing permanent solution to customer issues.
- Ensure that quality and service standard metrics are met.
- implementing project operational strategies defined by the organization.
- Documenting the troubleshooting steps of repeated issues and place them in a common repository.
- Proposing ideas to automate the manual routine maintenance activities
- Leading escalation calls towards positive closures by providing timely status updates to all the stakeholders
- Involved in team hiring, training and developing a highly qualified team with a focus on the enhanced customer experience.
- Developing team skillset, improving productivity, resource shift scheduling, team motivation are part of my day to day work
- Setting goals and review team progress by monthly, quraterly and annual reviews
- Recognizing team efforts and nominating team for the eligible organizational awards
Sr. Software Engineer
KPIT Cummins
10.2011 - 06.2015
Software Engineer
Accenture
04.2010 - 10.2011
IT Engineer
CMC Limited
Hyderabad
07.2007 - 04.2010
Education
Bachelor of Engineering -
Andhra University
Visakhapatnam 09.2003 - 05.2007
Skills
Core JAVA, J2EE, Tandem
Database: Oracle 10g, PL/SQL
Tools: HPSM, Cherwell, Splunk, Dynatrace, Log4j, Tableau, MyEclipse
Additional Information
ITIL Foundation certified
SCJP Certified
Certified Safe 5 Practioner
Timeline
Associate Manager
Thryve Digital Health LLP
01.2017 - Current
Sr. Software Engineer
KPIT Cummins
10.2011 - 06.2015
Software Engineer
Accenture
04.2010 - 10.2011
IT Engineer
CMC Limited
07.2007 - 04.2010
Bachelor of Engineering -
Andhra University
09.2003 - 05.2007