Summary
Overview
Work History
Education
Skills
Certification
Languages
Technical Knowledge
Accomplishments
Competencies Possessed
Timeline
Generic

Srinivas N

Coimbatore

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills with several years of experience in operations, management, organizational development and team building.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Deliverhealth India Private Limited
Coimbatore
10.2014 - Current
  • Collaborate with the management team on long-term strategic planning initiatives for the organization.
  • Coordinate cross-functional teams to ensure timely delivery of services.
  • Maintain key performance indicators to measure effectiveness of the processes.
  • Manage staffing, starting from onboarding, training, and releasing to production, and also initiate action as necessary based on policies.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction remains at optimal levels.
  • Monitor and improve efficiency of processes, team performance, and customer service.
  • Present monthly and weekly performance reports to the client and senior leadership team.
  • Conduct internal quality audits on a quarterly basis across teams and departments.
  • SOP audits are conducted randomly (once in a quarter) and provide feedback on areas of improvement. Review the SOPs on a yearly basis and tweak, if needed.
  • Follow the SOPs in the workplace for standardization of all the processes.
  • Conduct monthly or quarterly connect calls with the customer to stay in touch on a regular basis.
  • Have been a part in implementing new platforms in the organization, right from scratch to finish.
  • Prepare staff work schedules and assign team members accordingly.

Team Leader

M Modal Global Services India Private Limited
Coimbatore
07.2012 - 10.2014
  • Created, monitored and adjusted daily production schedules.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Developed standard operating procedures for operations staff.
  • Resolved conflicts between team members using effective communication skills.
  • Investigated customer complaints concerning the quality or service delivery issues.
  • Supervised team members, offering constructive feedback on work performance.
  • Provide reporting to the leadership team in a timely manner.
  • Monitoring the quality of the work delivered each day.

Quality Auditor

M Modal Global Services India Private Limited
Coimbatore
03.2012 - 07.2012
  • Conducted internal quality audits to ensure compliance with the set quality standards/policies.
  • Developed comprehensive audit reports and proposed improvement measures.
  • Collaborated with production staff to help them resolve quality issues in a timely manner.

Proofreader, QC, MLS - Various Roles

Spheris India Private Limited
Coimbatore
12.2006 - 03.2012

Education

MBA - Human Resources

Bharathiar University
Coimbatore
05-2012

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

R.V.S College of Engineering And Technology
Dindigul
05-2006

Skills

  • Data Analysis
  • Labor Management
  • Performance reporting
  • Planning & Forecasting
  • Internal Quality Audit
  • SOP Audit
  • Workflow Optimization
  • Customer Retention
  • Customer Service
  • Schedule Management

Certification

  • Certified ISO 9001:2015 Lead Auditor
  • Completed Medical Coding training

Languages

English
First Language
Tamil
Proficient (C2)
C2
Telugu
Beginner (A1)
A1

Technical Knowledge

  • Proficient in MS Office - Excel, Word, PPT

Accomplishments

  • Received Quarterly Award in March 2019 - Team Excellence Award
  • Received Half Yearly Award in Dec 2020 - Team Excellence Award

Competencies Possessed

  • Communicate Effectively (Both Verbal and Written)
  • Time Management
  • Prioritization
  • Decision Making
  • Maintain Confidentiality
  • Customer focus

Timeline

Operations Manager

Deliverhealth India Private Limited
10.2014 - Current

Team Leader

M Modal Global Services India Private Limited
07.2012 - 10.2014

Quality Auditor

M Modal Global Services India Private Limited
03.2012 - 07.2012

Proofreader, QC, MLS - Various Roles

Spheris India Private Limited
12.2006 - 03.2012

MBA - Human Resources

Bharathiar University

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

R.V.S College of Engineering And Technology

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Srinivas N