Srinivas S
Salem
Summary
To be in a progressive organization where my skills are utilized effectively, and whose competitive environment provides an opportunity to improve my talents, invaluable experience, and mutual growth.
Sr. IT Consultant with 10.4 years of experience in multi-platform environments, and providing technical assistance to business professionals.
- Leadership skills include the ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work styles, decisive and confident decision-making, and in-depth proficiency with new technology trends.
- Exceptional relationship-building skills, communicating with all levels—from customer to technical staff to senior management. Non-Technical: An individual with an optimistic, responsive, flexible, and enthusiastic approach and tactics to achieve targeted goals has been the main objective and strength of my character.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Senior IT Consultant
NET CONNECT PVT LIMITED
BENGALURU
09.2021 - Current
- MAC support and installation support on Mac OS and applications. Support for other internal software and applications.
- Intermediate experience with SCCM console activities, and Windows support.
- ServiceNow ticketing tool (management of assets, service catalogues)
- Working on Jamf portal.
- Installation and maintenance of network printers and scanners.
- Managing and monitoring the network and coordinating with the vendor.
- Provide various operations-related reports to management and customers.
- Proper coordination with the project team and technical team regarding implementation.
- Monthly reports for process, daily escalation reports, etc.
- Configuring smartphones according to company policies (iPhone and Android).
- Responsible for handling Level 1 and Level 2 analysis, troubleshooting, and resolution.
- Hands-on experience with Windows, Linux, and Mac OS environments.
- Coordinating the issues internally and with outsourced partners, service providers, and onsite teams.
- Taking ownership of customer issues reported and seeing problems through to resolution.
Hands-on experience with MAC, JAMF, and enrollment. - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Excellent problem-solving and communication skills. Hands-on with VPN troubleshooting, Intune registration, YubiKey enrollment, elevated account YubiKey enrollment, and MAC login with recovery. Self-service not launching on MAC, and Eagle connectivity issue.
- BYOD / corporate setup, MAC OS update, laptop login issue, MS application issue, web and application access issue, laptop performance issue, Outlook issue, and app SSO issues on MAC.
- Deployed Windows Autopilot for [number] new employee devices, ensuring secure and efficient onboarding.
- Managed and configured Windows Autopilot deployment profiles within Intune, including automatic MDM enrollment.
- Troubleshot and resolved Windows Autopilot enrollment issues, minimizing downtime, and improving user experience.
- Utilized Windows Autopilot for existing devices, streamlining the deployment of new Windows versions.
- Familiar with Windows Autopilot deployment scenarios, including self-deploy and pre-provisioned deployment.
Technical Support Engineer,
Ahana Systems & Solutions (P) Ltd
08.2019 - 12.2020
- Data Center Operations (DCO) is working to create a more efficient, effective, and modern data center estate. DCO features fully optimized data centers with standardized technology and a common operating model. The DCO helps to reduce costs and improve speed, quality, and consistency of delivery. This will allow us to better meet business demands, and improve time to market.
- Managing and monitoring the issues through ServiceNow.
- Working on hardware-related issues in chassis and blade servers.
- Performing server upgrades, maintenance, and managing regularly scheduled backups.
- Troubleshooting server issues, such as system resource utilization, optimal performance and management, and disk and file system administration.
- Provided support for DB applications on Windows servers.
- Managing user profiles in Active Directory and Group Policy.
- Supporting VMware servers includes server status, upgrades, server configurations, and migration, etc., through the vSphere client.
- E-Policy Orchestrator (EPO) is McAfee antivirus administration, which includes applying anti-virus policies and securing networks from the latest worms and viruses.
- Verifying and providing access to EMC and NetApp vendors to storage, NetApp, and EMC devices for checking failed, broken disk, power supply, and director dead alerts.
- Working with Development and Implementation teams actively in Change Management and Operations Acceptance Testing.
- Performing FTP archive and snapshot full alert.
- Incident Management and Reporting.
System Engineer
Precision Infomatic (M) Private limited
01.2018 - 07.2019
- Managing and monitoring the user’s request and issues through I-ticket tool Max-it.
- Providing L1 Support in Windows servers for user faced in day to day activities.
- Creation, management of OU (Organizational Unit of domain joined system), User ID in Active directory.
- Assigning User rights, group memberships, resetting account lockouts.
- Creating, Deleting, Editing & Unlocking users ID in Active directory.
- Proficient with Active Directory, DNS, DHCP, GPO on Windows Servers.
- Installation of Software/Applications on Windows 2003/Windows 2008 Servers.
- Running GSD tool & maintain GSD (Global security documents).
- Had been a sole responsibility of maintaining BH activity.
- Assigning Server share access permissions (share/security) for users.
- Installing, configuring, managing and updating Symantec antivirus (12.1.2015.2015) to client machines.
- Applying Symantec anti-virus policies and securing networks from the latest worms and viruses.
- Troubleshooting hardware issues and work with service providers to facilitate repairs.
- Analysis of daily, weekly and monthly the reports with help of Maxit tool.
Support Engineer
Ability Consulting Inc
07.2014 - 11.2017
- Managing and monitoring the user’s request and issues through I-ticket tool Remedy.
- Joining client systems with domain and Deployment of Group policies in End user level.
- Installation of different version of Operating Systems like Windows XP, 7 on Desktops/Laptops in various hardware platforms.
- Troubleshooting the problems arise with OS level, application level and Hardware peripherals.
- Installing, configuring and troubleshooting various problems in MS Outlook 2003, 2007 & 2010.
- Configuration of Network and Local printers of various model/manufacturers.
- Configuration and Trouble shooting of Wi-Fi, LAN.
- Vendor co-ordination & Management.
- Supporting IT infrastructure and resolve day-to-day problems.
Education
Bachelor - Electronics and communication Engineering
Mahendra Engineering College
Mallasamudram (west), Tiruchengode Taluk, India01.2013
Skills
- Mac OS support
- Device deployment
- Windows support
- Process documentation
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Incident management
- Technical support
- IT compliance
- IT governance
- Equipment configuration
- Bring your own device (BYOD) management
Languages
- Telugu
- Tamil
- English
- Kannada
Personal Information
- Date of Birth: 08/16/90
- Gender: Male
- Marital Status: married
Professional Courses
- Microsoft Certified Solution Associate [MCSA] – Server Windows 2012
- Information Technology Infrastructure Library – ITIL V3
Timeline
Senior IT Consultant
NET CONNECT PVT LIMITED
09.2021 - Current
Technical Support Engineer,
Ahana Systems & Solutions (P) Ltd
08.2019 - 12.2020
System Engineer
Precision Infomatic (M) Private limited
01.2018 - 07.2019
Support Engineer
Ability Consulting Inc
07.2014 - 11.2017
Bachelor - Electronics and communication Engineering
Mahendra Engineering College
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