Siddhant Khare
Pune
Summary
Highly motivated professional with 4.5+ months of direct experience in Application and Production environments. Proven ability to quickly grasp operational workflows and execute tasks related to system support, monitoring, and live application deployment/maintenance.
Overview
4
4
years of professional experience
Work History
Technical Process Specialist
Infosys
Pune
02.2023 - Current
- Communicate with B2B Customers, IT and Security Groups
- •L2 Desktop Support and Remote Support for end-users
- •Active directory - Password reset, Bit locker Key recovery
- •Diagnosed and resolved complex hardware faults on MacBook’s and iMacs, coordinating efficient repair/replacement logistics to minimize user downtime
- •Expertly troubleshot and resolved network connectivity issues, including VPN client setup, Wi-Fi configuration, and certificate-based authentication on Mac endpoints
- •Managed and resolved daily support requests, including password resets, printing problems, and software installation errors
- •Escalate and coordinate with Vendors for solution and service update
- •Experience and knowledge of MFA - Okta, Vasco token, SSO, Mobile device management
- •Coordinate with Firewall, Network teams to ensure supported systems are maintained
- •Liaise with vendors and other IT personnel/Customer for problem resolution
- •Maintaining IT documentation
Technical Support Engineer
Sujeet Technology Pvt Ltd
Pune
06.2021 - 02.2023
- Communicate with B2B Customers, IT and Security Groups
- •L2 Desktop Support and Remote Support for end-users
- •Active directory - Domain Password reset, Account Unlock, Bitlocker Key recovery
- •Maintaining IT documentation
- •Hardware Voice Support - Display Settings, Printers, WIFI
- •Direction to raise Access Request from-Service Now
- •Install, Configure, Test, Manage and Maintain M365 Application software
Education
Mechanical Engineering
SRCOE College of Engineering
Pune06-2021
Skills
- Active directory management
- Network troubleshooting
- Remote desktop support
- VPN configuration
- Customer relationship management
- IT documentation maintenance
- Incident resolution
- Problem solving
- Incident management
- Change management
- MySQL expert
- MySQL database
- Linux
- Mac OS operating system
- Mac OS support
- Desktop support
- Software installation
- IT documentation
- SLA adherence
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Technical Process Specialist
Infosys
02.2023 - Current
Technical Support Engineer
Sujeet Technology Pvt Ltd
06.2021 - 02.2023
Mechanical Engineering
SRCOE College of Engineering