Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siddhant Khare

Pune

Summary

Highly motivated professional with 4.5+ months of direct experience in Application and Production environments. Proven ability to quickly grasp operational workflows and execute tasks related to system support, monitoring, and live application deployment/maintenance.

Overview

4
4
years of professional experience

Work History

Technical Process Specialist

Infosys
Pune
02.2023 - Current
  • Communicate with B2B Customers, IT and Security Groups
  • •L2 Desktop Support and Remote Support for end-users
  • •Active directory - Password reset, Bit locker Key recovery
  • •Diagnosed and resolved complex hardware faults on MacBook’s and iMacs, coordinating efficient repair/replacement logistics to minimize user downtime
  • •Expertly troubleshot and resolved network connectivity issues, including VPN client setup, Wi-Fi configuration, and certificate-based authentication on Mac endpoints
  • •Managed and resolved daily support requests, including password resets, printing problems, and software installation errors
  • •Escalate and coordinate with Vendors for solution and service update
  • •Experience and knowledge of MFA - Okta, Vasco token, SSO, Mobile device management
  • •Coordinate with Firewall, Network teams to ensure supported systems are maintained
  • •Liaise with vendors and other IT personnel/Customer for problem resolution
  • •Maintaining IT documentation

Technical Support Engineer

Sujeet Technology Pvt Ltd
Pune
06.2021 - 02.2023
  • Communicate with B2B Customers, IT and Security Groups
  • •L2 Desktop Support and Remote Support for end-users
  • •Active directory - Domain Password reset, Account Unlock, Bitlocker Key recovery
  • •Maintaining IT documentation
  • •Hardware Voice Support - Display Settings, Printers, WIFI
  • •Direction to raise Access Request from-Service Now
  • •Install, Configure, Test, Manage and Maintain M365 Application software

Education

Mechanical Engineering

SRCOE College of Engineering
Pune
06-2021

Skills

  • Active directory management
  • Network troubleshooting
  • Remote desktop support
  • VPN configuration
  • Customer relationship management
  • IT documentation maintenance
  • Incident resolution
  • Problem solving
  • Incident management
  • Change management
  • MySQL expert
  • MySQL database
  • Linux
  • Mac OS operating system
  • Mac OS support
  • Desktop support
  • Software installation
  • IT documentation
  • SLA adherence

Languages

Kannada
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Timeline

Technical Process Specialist

Infosys
02.2023 - Current

Technical Support Engineer

Sujeet Technology Pvt Ltd
06.2021 - 02.2023

Mechanical Engineering

SRCOE College of Engineering
Siddhant Khare