Ritik Kumar Soni
Technical Support Associate
Jabalpur
Summary
Dynamic and motivated professional eager to embrace new challenges and demonstrate a strong skill set in a supportive environment. Committed to continuous learning and personal development, with a focus on contributing effectively to organizational growth. Prepared to leverage expertise to achieve shared goals while fostering a collaborative atmosphere that encourages innovation and success. Seeking opportunities that align with aspirations for personal and professional advancement.
Technical Specialist with strong background in optimizing processes and enhancing workflow efficiency. Skilled in data analysis, process improvement, and technical troubleshooting. Known for effective team collaboration, adaptability, and delivering consistent results. Proven ability to meet project goals and exceed expectations through innovative solutions and strategic planning.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Process Specialist
Infosys BPM
12.2024 - Current
- I have joined Infosys BPM and am currently working under the process of Google Workspace as a Technical Process Specialist.
- Provide high-tier technical assistance for Google Workspace, resolving complex account recovery and access management issues for a global client base through multi-channel support (phone and email).
- Delivering rapid and accurate solutions to maintain seamless business continuity for customers.
- Facilitate the successful delivery of high-priority technical initiatives, meeting rigorous deadlines, and overcoming complex operational constraints.
Technical Support Associate
IBM and KYNDRYL
08.2019 - 01.2022
- As a Technical Support Associate, providing customer services to the clients across the globe.
- I started working with APMM account where I supported 9 months, then I was shifted to Bank of Ireland (BOI) account where I worked as a Support for 6 months.
- For the rest of 13.5 months, I had worked as Technical Support and Business Analyst for KPMG account and then on 16th of Jan. 2022, I left the company for my further studies.
Education
Bachelors of Engineering (B.E) - Mechcanical Stream
Hitkarini College of Engineering And Technology
Jabalpur, Madhya Pradesh04.2019
Skills
Google Workspace Support
Closing Statement
Hope the above can satisfy all your requirements. It would be my best opportunity to work with you. If you give me a chance, I assure you to render my best and efficient services with full of joy, honesty and faithfully to your entire satisfaction.
Timeline
Technical Process Specialist
Infosys BPM
12.2024 - Current
Technical Support Associate
IBM and KYNDRYL
08.2019 - 01.2022
Bachelors of Engineering (B.E) - Mechcanical Stream
Hitkarini College of Engineering And Technology