Suraj T S
Bangalore
Summary
Dynamic Technical Process Specialist with a proven track record at Infosys, excelling in log analysis and Google Workspace administration. Adept at resolving complex issues and enhancing customer satisfaction through effective problem-solving and critical thinking. Recognized for strong documentation management and a commitment to continuous learning in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Technical Process Specialist
Infosys
Bengaluru
03.2025 - Current
- Assisted in troubleshooting technical issues for clients and staff.
- I will analyze the logs using the log analyzer (user logs and admin logs).
- I will handle Google Workspace admin-related issues.
- Managing subscription as an admin in a Google Workspace account.
- Analyzing JSON files efficiently to find the root cause.
- Analyze the admin logs to determine whether the account has been hijacked, or if there are other issues. We will disable the admin account to prevent making changes to the GWS account, and then we will help the client with admin access.
- If the GWS account is disabled, we will review the logs for any policy violation or misconduct, based on the log analysis client will be assisted.
- Google Voice administration (managing subscription, licensing, user access, number assignment, and management).
- I will use the Connect Composer tool to create or update all the technical information, along with the support articles.
Senior Technical Support
Concentrix Private Ltd.
Bangalore
12.2022 - 02.2024
- Customer Assistance: Provide courteous and efficient support to Apple customers via call. Address inquiries, troubleshoot technical issues, and offer solutions with a focus on first-call resolution.
- Guidance: Guiding Apple customers through the troubleshooting steps and resolve the issue at the earliest.
- Product Expertise: Stay up-to-date with the latest Apple products, software updates, and services. Share our knowledge with customers to enhance their overall experience.
- Problem Solving: Analyze customer issues and determine the most effective course of action. Escalate complex problems to higher-level support when necessary.
- Documentation: Maintain accurate records of customer interactions, issues, and resolutions in our system.
- Https://www.linkedin.com/in/surajsuraj-5a75851a2
Education
B.Tech - Mechanical Engineering
Rajadhani Institute of Science and Technology
Palakkad01.2020
Skills
- Presentation skills
- Data analysis
- Google Workspace management
- JSON analysis
- Product expertise
- Documentation oversight
- Problem analysis
- Logical reasoning
- Problem-solving
Languages
- English
- Kannada
- Malayalam
- Tamil
- Hindi
Workshops And Courses
- CATIA conducted by AUTODESK, 1 Day
- Internship on Oriental Metals India Pvt LTD, Palakkad, Kerala, 5 Days
- Completed my course in Graphic Designing (Photoshop, Illustrator), 2 Months
- Completed my 3.5 hours of Mass Transfer: Diffusion & Convection online course in Udemy
Industrial Visits
- Marico Oil Refinery, Palakkad, Kerala
- BEML Limited, Palakkad, Kerala
- CAD International, Cochin, Kerala
- MS-Tech, Vangola, Kerala
Accomplishments
Best performer - February 2023, July 2023, and January 2024.
Timeline
Technical Process Specialist
Infosys
03.2025 - Current
Senior Technical Support
Concentrix Private Ltd.
12.2022 - 02.2024
B.Tech - Mechanical Engineering
Rajadhani Institute of Science and Technology