Taiba Adi

Project: MICROSOFT CONCIERGE

• Being in the role of specialist i have worked on more than 600+ tickets.
• Provided technical support for system users by troubleshooting issues related to process
• Maintaining the CSAT score of 4.8 with the maximum number of customers feedback. I was awarded as the "BEST SUPPORT ENGINEER".
• Have received many verbatim from the customers like: Great help, Agent was very patient etc.
• Have knowledge on Outlook client connectivity troubleshooting, OneDrive for Business, Sharepoint, Teams calling plans, Exchange Online, Microsoft Security portal and compliance, Exchange hybrid, Azure active directory

Project: UNILEVER

EXCHANGE

• Worked on resolving service requests and incidents within 5days SLA
• I worked as a shared resource with different M365 apps troubleshoot
• Below are some of the administrative tasks which i used to do here
• 1.Distribution Lists provisioning
• 2.Message tracking logs
• 3.Assigning Delegate permissions to the user
• 4.License Assignment

MS TEAMS

• Worked on deployment activities from Teams admin centre
• Handled tickets related to Teams cache clearance, Teams licensing

SHAREPOINT ONLINE

• I dealt with tickets like profile cache from the site collection level
• Increasing the storage quota of the sharepoint sites
• Enabling the external sharing feature for the sharepoint site