PARIJATHA PRIYANKA S
TECHNICAL PROCESS SPECIALIST
Bengaluru,karnataka
Summary
To work in position that will hone expertise knowledge and skills for the betterment of the organization, mature and shape myself to match the organization. Driven support to clients with over 2+ years of experience. Problem solver promoting client satisfaction by resolving concerns and answering questions. Willingness to take on added responsibilities to meet team goals that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of post-secondary education
1
1
Language
Work History
TECHNICAL PROCESS SPECIALIST
Infosys BPM
01.2024 - Current
- For international process on Google workspace
- Provide hands-on technical support to users utilizing Google Workspace collaboration features, offering guidance on best practices, troubleshooting issues, and delivering training sessions to enhance user proficiency
- Spearhead the management and optimization of Google Workspace collaboration tools, including Google Groups, and Google Sites, calendars , classrooms, drives
- Worked on vector tools for chat, emails and also calls
- Handled 4-5 chats at a time
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Metrics related to Customer Satisfaction (CSAT) and Dissatisfaction (DSAT), FCR, Resolution time was also calculated
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
BUSINESS OPERATIONS ASSOCIATE
ACCENTURE SOLUTIONS PRIVATE LIMITED
6 2021 - 6 2023
- For international process on invoicing, payments, vendor related queries and Travel related queries and their expenses.
- Worked on tools such as Zendesk, Service Now, Peoplesoft and Oracle.
- Giving end to end resolution on requested query over calls
- Also handled more than 80 emails on related queries on daily basis
- Collected, organized and provided data to maintain program status and customer commitments
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
Education
Bachelor of Engineering - ELECTRONICS AND COMMUNICATION
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
BELGAUM 08.2014 - 01.2019
Skills
Teamwork and Collaboration
Planning and Coordination
Problem-Solving
Self-Motivated
Excellent Communication
Budgeting and expense reports
Customer service support
Documentation skills
Technical Support
Customer Service
Quality Assurance Controls
Rapport building
Problem-solving
Quality Assurance
Accomplishments
- Being the top performer consecutively 5 times
- Received multiple Client Appreciations
- Secured Core Value champion award
- Achieved highest number of resolving queries by completing with accuracy and efficiency.
Timeline
TECHNICAL PROCESS SPECIALIST
Infosys BPM
01.2024 - Current
Bachelor of Engineering - ELECTRONICS AND COMMUNICATION
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
08.2014 - 01.2019
BUSINESS OPERATIONS ASSOCIATE
ACCENTURE SOLUTIONS PRIVATE LIMITED
6 2021 - 6 2023