Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sripathi G

Technology Service And Delivery Lead
Bangalore

Summary

A Professional lead with 25+ years extensive experience in Banking Financial IT domain and history of successfully managing and delivering range of critical IT functions, projects and values. Strength in effective management diversified teams to deliver projects, Initiatives, automation, continuous improvement, Technology Operations goals to the organization.

Overview

25
25
years of professional experience

Work History

Chapter Lead / Operations Delivery Lead

Commonwealth Bank of Australia
06.2023 - Current
  • Responsible for delivery of production support and service management from India teams along with collaboration of Sydney counterparts for Merchants, Payments Acceptance domain.
  • Team supports varied applications across multiple technology platforms including mainframes, windows, pega etc.
  • Improved team collaboration by introducing agile methodologies , leading daily stand-up meetings, leading incident bridges , change reviews etc.
  • Streamlined processes for increased efficiency by implementing automation tools and best practices.
  • Championed knowledge sharing sessions within the team to promote learning opportunities related to emerging technologies or industry best practices.

Journey Expert

ANZ
11.2019 - 08.2022
  • Project lead for CMDB Optimization under Configuration Transformation Programme. Agile Project was to address multiple audit goals and management of data in SNOW.
  • Led a diverse team with mix of internal and external resources across multiple global locations.

Accomplishments.

  • Optimized and reduced the size of ANZ overall CMDB database in SNOW size by more than 50% from 14million to 7million.
  • Automated resulting in saving of large License Fee cost for the organization
  • Delivered on multiple Audit goals for mitigation of risk and Dashboards for the performance.

Service Recovery Manager/Major Incident Manager

ANZ
04.2016 - 11.2019
  • Part of elite empowered team responsible for management, recovery and mitigation of high impacting incidents and problems. Coordination of task force for resolution of critical issues.
  • Scrum lead for the agile project delivering the monitoring and eventing project for command center.

Accomplishments.

  • Delivered an extensive live monitoring and eventing solution for the top 10 applications for command center in Agile Framework.
  • Recognized on multiple occasions for managing , Collaboration and mitigations of very high impact and complex incidents & Problems and mentoring of new team of SRM

Service Delivery Lead -Digital Application Support

ANZ
11.2011 - 04.2016
  • Deliver critical project for digital applications by managing implementation gomoney, Multi Channel Platform (MCP), Apple Pay, upgrade to ANZ.COM
  • Mentor and coach high performance teams supporting critical applications across all global locations.
  • Successfully anchored and managed multiple years Audit review with Internal and RBA audit teams.
  • Recognized for automation and continuous improvement initiatives resulting in saving of $50k costs in support.

Support Manager, Mortgages Support and Channels

ANZ
01.2009 - 11.2011
  • Recognized for innovative solution for optimal use of DR infrastructure and license key to deliver huge savings.
  • Recognized for team highest engagement scores across the division in the Bank


Senior Software Engineer/ Senior Systems Analyst

ANZ
06.2000 - 01.2009
  • Designed and Developed Small Business Loans Gateway layer DLLs for the Bank which was main interface for all backend systems .
  • Worked as snr Software engineer for development and implementation of applications based on ASP/ ASP.NET, XML, XSLT
  • Development of various applications across windows platforms involving technologies of ASP/ VB / SQL / ORACLE/ XML / XSLT.

Education

Bachelor of Science - Electronics

Bangalore University
Bangalore
04.2001 -

Skills

Agile Framework delivery

Strategic planning

Technical Support - ITIL

Project Management

Change Control Processes

Agile project management

Problem Management

Dependency tracking

Teamwork and Collaboration

Planning and Coordination

Analytical and Critical Thinking

Risk mitigation

Staff Management

Team Building

Training and mentoring

Business planning

Budgeting

Vendor relationship management

Timeline

Chapter Lead / Operations Delivery Lead

Commonwealth Bank of Australia
06.2023 - Current

Journey Expert

ANZ
11.2019 - 08.2022

Service Recovery Manager/Major Incident Manager

ANZ
04.2016 - 11.2019

Service Delivery Lead -Digital Application Support

ANZ
11.2011 - 04.2016

Support Manager, Mortgages Support and Channels

ANZ
01.2009 - 11.2011

Bachelor of Science - Electronics

Bangalore University
04.2001 -

Senior Software Engineer/ Senior Systems Analyst

ANZ
06.2000 - 01.2009
Sripathi GTechnology Service And Delivery Lead