SriPrabhu Murugan
Senior Technical Support Engineer
Tamilnadu
Summary
Highly experienced Senior Technical Support and Validation Engineer with a proven track record of 10 years specializing in Track and Trace systems (L1 to L4) within the pharmaceutical industry. Proficient in ABB PLC/SCADA systems, adept at providing expert technical support and solutions.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Technical Support Engineer
Optel vision India Pvt Ltd
11.2021 - Current
- Provide technical support for Optel systems, addressing related issues and ensuring timely resolution.
- Lead daily scrum meetings for L1 and L2 teams, prioritizing tasks and ensuring efficient workflow.
- Performed installation, operation, and performance qualification of Optel systems at customer sites for Australia projects, adhering to URS, functional, and design specifications.
- Assist in computer system validation GAMP5 runs , ensuring system compliance with serialization, aggregation, and non-serialized scenarios.
- Ensure system validation and compliance with regulations including documentation validation, training end-users and provide SOPs .
- Assist in CAPA and provide change control if any deviation found during system validation.
- Coordinate with L1 and L2 teams, managing escalated and critical tickets.
- Take ownership of production issues, promptly addressing them based on SLA priority.
- Troubleshoot IT-related issues on Optel system platforms including Linemaster, Pharmaproof, OSM, and Optchain.
- Document and update tickets with solutions on Movidesk platform.
- Attend meetings with customers to address issues, discuss system improvement requirements, and manage customer communication via call/email for production-related issues.
Technical Support Engineer L2
Systech International - Dover Corporation
06.2020 - 11.2021
- Took ownership of production issues on systech system and promptly addressed them for resolution.
- Troubleshooted notification issues from L2 to L4.
- Assisting on system problems such as communication issues, hardware issues, and line down issues during production.
Senior Engineer
Optel Vision India Pvt Ltd
02.2017 - 05.2020
- Integrated Serialization projects L1 to L3 at pharmaceutical companies.
- Installation, operational, and performance qualification of systems according to GMP and 21CFR Part11 standards.
- Provided technical training and SOPs for Engineering team, Operational team, QA team, and Management team on installed products.
- Supported CSV validation and verification of installed systems, ensuring all scenarios passed.
- Provided support for technical issues during production.
DCS Commissioning Engineer
ABB
11.2015 - 02.2017
- Programmed ABB DCS and SCADA systems for cement filling factories and steel industries
- Conducted training sessions for operators on-site and facilitated project handovers.
PLC Programmer
Industrial IT solution
12.2013 - 10.2015
- Designed and developed PLC logic and SCADA systems according to project specifications using functional block diagrams.
- Perform SAT and handover the system to Customer.
Education
Higher Secondary - Computer Science
TKSM Hr. Sec School
Tamilnadu 06.2008 - 05.2009
Secondary -
Kammavar Sangam Matric Hr.Sec School
Tamilnadu 06.2006 - 05.2007
Bachelor of Technology - Electronics and Instrumentation
Kalasalingam University
Tamilnadu 06.2009 - 05.2013
Skills
System verification and validation
Affiliations
- Movidesk
- JIRA
- Microsoft Application
- Bartender for layouts
- Salesforce for Quote
Accomplishments
- Pfizer Pharmaceuticals, Multipack Line- January 2020
- Seqirus Pharmaceuticals, Blister PackDecember 2019Provided technical training and production support for the first few production batches. Troubleshooted production issues on printers, temper evidence machines (EU Market), and case packer systems integrated with serialization equipment.
- Novast Pharma - Bottle lineIntegrated bottle line with labeler OEM, manual aggregation station, 360-degree cameras, and palletizer.
- USV Pharma and MSN Labs - Blister linesIntegrated 5nos. of Germark Temper evident systems.
Viatris Pharmaceuticals - Bottling line 4 and 6 -December 2022 - April 2023
Integrated Optel system with latest hardware and software for US market regulation. Supported IQ, OQ, CSV, and PQ execution and trained customers, providing SOPs.
Integrated Optel Track and Trace system with multiple OEMs (IMA, Sleever, Dividella, Pester). Performed vertical integration by connecting the L2 system with the L4 directly through the OPC interface using Beckhoff PLC.
China Project:
India Projects:
Timeline
Senior Technical Support Engineer
Optel vision India Pvt Ltd
11.2021 - Current
Technical Support Engineer L2
Systech International - Dover Corporation
06.2020 - 11.2021
Senior Engineer
Optel Vision India Pvt Ltd
02.2017 - 05.2020
DCS Commissioning Engineer
ABB
11.2015 - 02.2017
PLC Programmer
Industrial IT solution
12.2013 - 10.2015
Bachelor of Technology - Electronics and Instrumentation
Kalasalingam University
06.2009 - 05.2013
Higher Secondary - Computer Science
TKSM Hr. Sec School
06.2008 - 05.2009
Secondary -
Kammavar Sangam Matric Hr.Sec School
06.2006 - 05.2007
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