SRIRAM J
Bangalore
Summary
Dedicated and detail-oriented banking professional with over 4 years of progressive experience in financial operations, reconciliation, and customer relationship management across reputed institutions such as Standard Chartered Bank, HDFC Bank, and Catholic Syrian Bank. Skilled in transaction handling, audit compliance, and process improvement. Recognized for analytical ability, problem-solving, and a commitment to accuracy in all financial dealings. Currently serving as a Senior Officer – Reconciliation Process at Standard Chartered Bank.
Overview
7
7
years of professional experience
Work History
Senior Officer – Reconciliation Process
Standard Chartered Bank
Bangalore
01.2024 - Current
- Monitored and responded to email correspondence from stakeholders and both internal and external clients, establishing and maintaining effective working relationships with all departments, including technology teams.
- Executed error-free account reconciliation in accordance with reconciliation policy, utilizing reports from various transaction processing systems and showcasing expertise with TLM (Transaction Life-cycle Management) reconciliation platform.
- Ensured efficient follow-ups and escalations, both internally and externally, by investigating and resolving outstanding reconciliation items, process and system issues, in accordance with agreed SLAs.
- Regularly communicated with management on productivity, quality, availability, Management Information System (MIS) indicators, and provided written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
- Maintained strict adherence to all SLAs and maintained accurate logs, including TAT, system downtime, errors and exceptions log.
- Assisted with ongoing Lean and process improvement projects and consistently completed E-Learnings before the due date and generated auto matches.
Customer Service Executive
HDFC Bank
Chennai
06.2023 - 12.2023
- Supervised daily branch operations, ensuring compliance with KYC/AML norms.
- Oversaw cash management and account opening activities with zero discrepancies.
- Trained and guided junior tellers; managed end-of-day reconciliation efficiently.
- Promoted bank products to improve customer engagement and satisfaction.
- Appreciated by the Branch Head for exceptional operational leadership.
Teller
Catholic Syrian Bank
Thirukovilur
08.2022 - 03.2023
- Processed deposits, withdrawals, and cheque clearances with precision.
- Balanced branch cash books and reconciled daily transactions per audit standards.
- Supported back-office tasks including remittance entries and ATM cash balancing.
- Built trusted relationships with customers through prompt, professional service.
Junior Accounts Executive
Shriram City Union Finance Ltd
Chennai
01.2019 - 02.2020
- Voucher entries and making payment for vendor and non vendor.
- Cash opening and cash closing activities.
- Petty cash handling.
- Two wheeler loan.personal loan monthly emi payments.
- Cash deposit to bank account while having excess cash.
- Daily reports for cash records keeping.
- Month end report mail to SO.
- Jewel loan closing and Jewel loan opening entries for customer.
- Customer queries clear.
Education
MBA - Finance & Logistics
B.S. Abdur Rahman Crescent Institute of Technology
ChennaiB.Com - Bank Management
AM Jain College
ChennaiSkills
- Financial Operations & Reconciliation
- Process Improvement & Audit Compliance
- Customer Relationship Management
- Time Management & Adaptability
- Leadership & Team Collaboration
- Analytical & Problem-Solving Skills
- MS Office & TLM Reconciliation Platform
- Strong Communication & Interpersonal Skills
Languages
- Tamil – Fluent
- English – Fluent
- Telugu – Intermediate
Timeline
Senior Officer – Reconciliation Process
Standard Chartered Bank
01.2024 - Current
Customer Service Executive
HDFC Bank
06.2023 - 12.2023
Teller
Catholic Syrian Bank
08.2022 - 03.2023
Junior Accounts Executive
Shriram City Union Finance Ltd
01.2019 - 02.2020
MBA - Finance & Logistics
B.S. Abdur Rahman Crescent Institute of Technology
B.Com - Bank Management
AM Jain College
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