Looking forward to build a career by utilizing all opportunities in using my skills and knowledge in order to pursue a long-term relationship with the organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
AR Caller
Omega Healthcare
11.2024 - Current
Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
Collaborated with team members to identify trends and address recurring billing issues.
Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievement.
Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
Customer support engineer
Ammega Belting India Private Limited
05.2020 - 07.2024
Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.