Software AG Products webMethods Designer, Integration Server, Universal Messaging, Enterprise Manager
Sriram Krishnan
IT Analyst At Tata Consultancy Services
C-614, TVS Emerald Lighthouse, Pallavaram, Chennai, Tamil Nadu
Summary
Forward-thinking Operations Specialist bringing 12 years of expertise in operations for Retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SoftwareAG Integration products like webMethods, Universal Messaging, MWS, Service Now, Github, Azure Devops, Basic Linux Scripting, Basic SQL query and Google Apigee.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Operations Team Lead
TCS
Chennai
01.2020 - Current
- Operations Lead / Manager for Integration Team. Teams are categorized based on the Integration Technology and Application Supported.
- Efficiently managed the KPI's, SLA's, Score Card and Monthly Governance without slippages.
- Enhanced operational performance and reduced labor by identifying repeatable jobs, ideating automation and delivered by the team.
- Conducted Final Inspection all the deliveries, Quarterly Project Audit and Quarterly Project Management Review.
- Performed heat map analysis and engaged teams to arrest spikes through effective problem management.
- Goal setting and Annual Employee Appraisal through continuous feedback mechanism.
- Collected customer feedback (C-SAT) and made business adjustments to improve retention and satisfaction.
- Effectively managed the project risks until safe retirement.
- Standardized training plan and training materials for new employees and tracked skill development.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Performed Project Data Extraction, Analysis and Reporting for contract renewal.
- Created and managed project plans, timelines and budgets.
Change Coordinator - Application Cloud Replatoform
TCS
Chennai
06.2018 - 12.2020
- Change coordinator for application cloud re-platforming project.
- Trained team members on software and change request requirements.
- Change Request and Release Management by coordinating with multiple teams for CI management, Change Impact Assessment, Change Conflicts, Change Authorization, CAB Review, Change Planning, Change Impact (IT Security, DC, Capacity etc).
- Identified impacted parties, business partners and resources required for planned changes.
- Change walkthrough and seek Business Go or No-Go.
- Drive Change implementation.
- Conduct Post Change Review.
Technical Lead
TCS
Chennai
01.2016 - 06.2018
- Technical Lead for Integration Application - webMethods.
- Investigated system issues and implemented resolutions to reduce application downtime.
- Plan and Execute real time application DR to ensure Business Continuity.
- Analysis of decommission of unused functions and programs.
- Enhanced application performance by fine tuning programs.
- Smooth Certificate Renewal process ensuring lesser application downtime.
- Adopted CICD tools like Confluence, Jira, Git-Hub and Azure Devops for effective change and release management.
- Automated monitoring, alerting and security measures to reduce required employee attention.
- Developed utilities to over come manual activities and achieved 2 FTE year on year effort reduction for FY 2017 and FY 2018.
- Effective Problem management and enabling the team to provide permanent solution for max number of problems in FY 2018
- Installed system updates to address vulnerabilities and reduce security issues.
- Implemented Solutions for Failed Data Reprocessing and improving Incident MTTR.
- Causal analysis of system errors and implement solutions to arrest spikes.
- Effectively managed and mitigated the application risk caused during several ransomware issues.
- Application Crisis Management and Engaging in BOC calls for quicker application recovery and resolution.
- Latest Patch Installation and End to End Application testing.
- Effective User Access Management by developing a User Provisioning Utility for the application.
- Ensure high application availability through effective management of application maintenance cycles.
- Project Status Meetings with Offshore and Onsite to track issue and come up with solutions to address the issues.
- Installation, Configuration and Maintenance of Application Environment (PROD, ACPT, TEST and DVLP).
- Upgrade and latest patch installation for software.
- Support Quarterly OS and Security patch updates.
- Weekly Status Report and Monthly Governance Reports.
Team Member
TCS
Chennai
01.2014 - 12.2015
- Cross Skilled From Legacy ERP application to Integration application.
- Effective Incident, Request, Problem and Change Management.
- Preparation of weekly status reports to assess system performance and suggest improvements.
- Trained new team members on the process and technology and helping them scale up as individual contributors by means of Knowledge sharing.
- On time, quick and accurate delivery.
- Shift resource rostering.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member And Team Lead
TCS
Chennai
05.2011 - 12.2013
- Gained a good understanding about the entire functions of a legacy ERP system.
- SME for multiple business functions like rebates, sales, merchandise finance planning, inventory management, order management and etc w.r.t retail industry.
- Developed and implemented scripts to automate repeatable tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
Education
B.E - Electrical And Electronics Engineering
Rajalakshmi Engineering College
Chennai 09.2006 - 03.2010
Senior Secondary - 12th
D.A.V Matriculation Higher Secondary School
Chennai 06.2005 - 03.2006
Higher Secondary - 10th
DAV Matriculation Higher Secondary School
Chennai 06.2003 - 04.2004
Skills
Human resources
Customer Relations
Teambuilding
Decision-Making
Training and Development
Financial administration
Software
Linux Scripting
SQL
Gitlab and GitHub
Azure DevOps
Jira
Agile way of working
Microsoft Office Products
Putty
FIlezila
Service Now
Certification
Transcend Service Delivery Management Training
Timeline
Transcend Service Delivery Management Training
03-2023
WebMethods Administrator by Software AG
12-2022
Operations Team Lead
TCS
01.2020 - Current
Embark Mid Level Management Trainee
03-2019
Change Coordinator - Application Cloud Replatoform
TCS
06.2018 - 12.2020
Ascent Leadership Training
03-2016
Technical Lead
TCS
01.2016 - 06.2018
Team Member
TCS
01.2014 - 12.2015
ITIL Foundation
03-2013
Team Member And Team Lead
TCS
05.2011 - 12.2013
B.E - Electrical And Electronics Engineering
Rajalakshmi Engineering College
09.2006 - 03.2010
Senior Secondary - 12th
D.A.V Matriculation Higher Secondary School
06.2005 - 03.2006
Higher Secondary - 10th
DAV Matriculation Higher Secondary School
06.2003 - 04.2004