SRIRAM M R

Relationship Officer

CITY UNION BANK LTD

AMBASAMUDRAM

08.2016 - Current

Reviewed and processed credit and loan applications according to best practices and law.
Analyzed potential loan markets to develop prospects for new loans.
Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Supported identifying potential sales opportunities to new business clients.
Handling daily reconciliation of payments as well as maintaining incoming and outgoing cash records.
Monitored, followed-up and escalated cases to meet customer response commitments.
Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Generated new business and referral clients in partnership with financial advisors and branch team.
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Performed financial risk assessments and studied banking and financial market trends to prepare activity and progress reports to management.
Trained and supported 12+ new bank tellers.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Maintained knowledge on banking products and distribution to provide optimal service support.
Extensive experience in anti money laundering, KYC compliances, effective networking and content marketing strategies.
Maintained an outstanding track record of accurate end of day reconciliation processes.
Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.