SRIRAM PUDI
Visakhapatnam
Summary
A dedicated and passionate individual with a strong enthusiasm for computer networking, seeking a challenging position in a growth-oriented organization. I am eager to apply my knowledge of network configuration and troubleshooting to design and maintain efficient and secure networks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Engineer
IDDS Pvt ltd.
Mangalore
12.2024 - Current
- Monitored health status of devices and maintained comprehensive data records.
- Configuration and troubleshooting for Cisco hardware series 2960, 3850, 9200, 9300, and 9500.
- Configured VLANs, VTP, and Ether-Channels for optimized network performance.
- Raised tickets with TAC team to initiate RMA for identified hardware issues.
- Supported internal teams by quickly troubleshooting and resolving network issues.
- Ensured high levels of satisfaction through effective issue resolution.
Service Engineer
Hexxa Geo Systems Integrators Pvt. Ltd.
Rajahmundry
08.2023 - 12.2024
- Provided technical support for customers on site or remotely via phone or email.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Prepared detailed reports of system performance after installation or upgrades.
- Performed preventive maintenance of customer systems as per schedule.
- Assisted in installing equipment and tested and maintained equipment.
- Maintained, managed and updated databases frequently.
Network Field Engineer
Atria Convergence Technologies
Visakhapatnam
09.2021 - 04.2023
- Conducted troubleshooting on LAN and WAN networks to identify and resolve issues.
- Provided training sessions on basic networking concepts to end users.
- Resolved customer complaints related to LAN and WAN connectivity issues.
- Monitored system performance using various monitoring tools.
- Configured, maintained, and monitored network equipment such as routers and switches.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Replaced faulty or damaged network hardware components to improve performance.
Technical Support Executive
Kochartech
Chennai
04.2015 - 09.2016
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Provided technical support to customers via phone, email, and online chat.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
Education
Bachelor of Technology - Electronics And Communication Engineering
Vizag Institute of Technology
Visakhapatnam05-2015
Skills
- Network Troubleshooting Abilities
- Network protocols
- VLAN management
- Network troubleshooting
- Cisco configuration
- Technical support
- Wireless networking
- Technical troubleshooting
- Port security
- Network performance tuning
- Cisco hardware configuration
Certification
- CCNA certification from Tungabhadra Networks, Pvt Ltd.
Timeline
Network Engineer
IDDS Pvt ltd.
12.2024 - Current
Service Engineer
Hexxa Geo Systems Integrators Pvt. Ltd.
08.2023 - 12.2024
Network Field Engineer
Atria Convergence Technologies
09.2021 - 04.2023
Technical Support Executive
Kochartech
04.2015 - 09.2016
Bachelor of Technology - Electronics And Communication Engineering
Vizag Institute of Technology
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