Sriram Venkatraj
Chennai
Summary
Senior product specialist with expertise in project management and user training. Led successful onboarding & Support initiatives that improved team performance and client satisfaction. Adept at translating complex requirements into actionable solutions, fostering collaboration, and driving project success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Specialist(Onboarding & Support)
Winsar Infosoft Pvt Ltd
Chennai
01.2025 - Current
- Handling Front Office, House Keeping, Point Of Sale, Purchase & Inventory Management, Accounts modules and various Interfaces integration with PMS.
- Coordinated with external interface vendors to ensure that all required components were delivered on time.
- Provided training sessions for users on how to use the newly deployed systems effectively.
- Identified project needs by reviewing project objectives and schedules.
- Delivered technical guidance to junior members of the implementation team.
- Diagnosed and resolved product issues efficiently to enhance user experience.
- Provided technical support to customers via phone and email channels.
- Managed support tickets using ticketing systems to track customer inquiries.
Senior Associate Consultant
Infrasoft Technologies Limited
Chennai
09.2021 - 11.2024
- Identified and escalated major technical issues to development team for resolution and after that will do full application UAT testing.
- Product implementation, Application training and application support to customers using MS SQL server, Apache Tomcat and SSMS.
- Configured and deployed servers to support a new cloud-based application, resulting in improved scalability and performance.
- Gather new requirement from client and prepare the detailed requirement document and co-ordinate with development team.
Technical Support Engineer
Spider Software Pvt Ltd
Chennai
07.2018 - 12.2020
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Resolving the client's share market technical analysis-related doubts.
- Share market technical analysis and fundamental analysis.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of support tickets.
Support Engineer
TAG India Pvt Ltd
Chidambaram
01.2017 - 08.2017
- Conducted company visits or carried out remote access control to diagnose software, networking or hardware issues.
- Managed customer-facing FAQ and knowledge base on media sources.
- Collaborated with quality assurance and R&D teams to facilitate support query resolution.
- Translated technical terminology for clients to communicate through the ticket system.
- Coordinated priority of support work based on client and business needs.
Relationship Officer
Equitas Small Finance Bank Ltd
Sirkazhi
05.2015 - 11.2016
- Explained very technical financial information to applicants in easy-to-understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
- Negotiated and finalized contracts with clients, resulting increase in revenue for the company.
Education
Bachelor of Science - Computer Science
Best Arts And Science College
Sirkazhi, TN06-2014
Skills
- Project management
- Requirements gathering
- User training
- Team building
- Technical Support
- Trained in property management software
- MS SQL Server
- Trained in core banking software
Certification
- Microsoft SQL Certification, 2024-07-01, 2024-11-30
- Data Analysis – Authorized Certificate Partner IBM, 2024-07-01, 2024-11-30
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Telugu
Intermediate (B1)
B1
Timeline
Senior Product Specialist(Onboarding & Support)
Winsar Infosoft Pvt Ltd
01.2025 - Current
Senior Associate Consultant
Infrasoft Technologies Limited
09.2021 - 11.2024
Technical Support Engineer
Spider Software Pvt Ltd
07.2018 - 12.2020
Support Engineer
TAG India Pvt Ltd
01.2017 - 08.2017
Relationship Officer
Equitas Small Finance Bank Ltd
05.2015 - 11.2016
Bachelor of Science - Computer Science
Best Arts And Science College