
Driven by curiosity and a deep interest in solving business problems through technology, Analytical professional with hands-on experience in understanding business needs, documenting functional requirements, and supporting Agile teams in a banking environment. Adept at using SQL, JIRA, and Excel to connect technical details with business goals and improve process outcomes.
AXA – Core Banking & Insurance Platform | Cognizant
June 2024 – Present
- Spearheaded support for policy operations including renewals, cancellations, and agency transfers.
- Analysed business requirements with the BAU team to ensure compliance with regulatory policies.
- Facilitated communication between SMEs, business users, and technical teams to streamline request handling.
- Executed EDI operations, ensuring secure data exchange across internal systems and business units.
- Identified process gaps and suggested improvements, contributing to faster incident resolution cycles.