Srishti Gupta

𝐇𝐑 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬: Utilized Workday, RAMCO, and various CNX tools for efficient HR operations.
𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Coordinated with new hires and vendors to ensure the completion of pre-requisites before onboarding.
Verified identity and employment authorization for the U.S. Hires, ensuring compliance with the mandatory I-9 form.
𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐜𝐫𝐞𝐞𝐧𝐢𝐧𝐠: Managed and conducted comprehensive background checks, including:
Drug screening, Employment & education verification, License & reference checks (using Sterling and Workday)
Oversaw the end-to-end background verification process, from candidate invitation to uploading finalized BGV reports on MIS.
𝐃𝐚𝐭𝐚 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Maintained confidential communication with candidates to obtain sensitive documents. Ensured privacy, compliance, and adherence to data protection protocols.
𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Maintained consistent communication with the Talent Acquisition team to ensure timely completion of pre-hire formalities. Proactively engaged with vendors to expedite delayed background verification processes, ensuring timely report delivery to meet organizational timelines.

• 𝐌𝐮𝐥𝐭𝐢-𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Proficient in handling Workday and customer inquiries via chat, email and phone, ensuring consistent service quality across all channels.
  𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐚𝐭𝐮𝐢𝐨𝐧: Quickly assess and resolve customer concerns suing proven troubleshooting techniques, ensuring high first-contact resolution rates.
  𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐧𝐭: Skillfully de-escalate challenging situations during live chat and calls, ensuring smooth transitions to specialized support when necessary.
• 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐓𝐞𝐚𝐦 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Proven ability to mentor and coach junior team members, sharing best practices to elevate overall tea, performance.
  Actively contribute to team knowledge-sharing and continuous improvement initiatives.
  𝐒𝐲𝐬𝐭𝐞𝐦 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Proficient in Concentrix's CRM tools and workflow management systems, ensuring accurate logging, tracking and resolution of customer inquiries.