SRISHTI TRIPATHI
Admin And Receptionist Executive
Mumbai
Summary
Detail-oriented professional with 4+ years of experience in administration, relationship management, and customer support. Skilled in client counseling, query resolution, documentation, scheduling, stakeholder coordination, and high-volume interaction management. Proven ability to maintain accurate records and deliver timely, professional service within SLA and TAT standards.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Front Office Executive and Relationship Manager
KK12 Technologies Pvt. Ltd.
Mumbai
03.2026 - Current
- Counseled parents and clients through phone, email, and in-person interactions, resolving concerns and fostering long-term relationships.
- Resolve high-volume queries with timely responses and consistent service quality, enhancing stakeholder satisfaction.
- Coordinated meetings, calendars, and follow-ups with parents, clients, and internal teams, tracking and completing action items to enhance communication.
- Manage administrative and documentation activities, maintaining accurate records of interactions, meetings, and pending requests.
- Conduct office and school tours for visitors, delivering clear information and a professional first impression.
- Collaborated with cross-functional teams to route requests and escalate issues, ensuring timely execution of activities.
Customer Support Executive
Teleperformance Global Services Pvt. Ltd.
Mumbai
10.2024 - 12.2025
- Resolved diverse client complaints and inquiries while maintaining high professional service standards.
- Resolved diverse client complaints and inquiries, ensuring high professional service standards and satisfaction.
- Answered high-volume questions across phone, email, and ticket tools while meeting SLA and TAT targets.
- Collaborated with internal teams to escalate and resolve complex technical cases, improving resolution timelines.
- Analyzed customer feedback to identify recurring issues and drive process improvements.
- Supported quality audits to maintain compliance with global service standards.
- Onboarded and trained new support staff, accelerating ramp-up time for incoming team members.
- Authored internal FAQs and knowledge-base articles to improve department-wide response efficiency.
- Documented customer interactions and feedback, establishing effective communication channels for future reference.
Admin Executive
Vaidik Events
Mumbai
01.2021 - 09.2024
- Managed complex executive calendars, meetings, and travel logistics to optimize leadership workflows.
- Acted as the central point of contact between departments, facilitating timely project delivery.
- Coordinated interdepartmental communication to ensure smooth execution of corporate events.
- Managed daily office administration, document control, front-desk operations, and vendor management to support overall office efficiency.
- Implemented cost-effective procurement strategies for office inventory, reducing overhead spend.
Education
BED - BEd
Banaras Hindu University
Varanasi04-2024
BSC - Science
MGKVP
Varanasi03-2023
HSC - State Board
Sri Agrasen Kanya Inter College
Varanasi04-2022
Skills
Customer service
Customer support
Client relationship management
CRM management
Office administration
Records management
Executive support
Team onboarding
New hire onboarding
Service quality management
Operations management
Process optimization
Problem solving
Issue resolution
MS Office proficiency
Corporate event planning
Stakeholder management
Relationship management
Employee engagement
New hire onboarding
Stakeholder management
Timeline
Front Office Executive and Relationship Manager
KK12 Technologies Pvt. Ltd.
03.2026 - Current
Customer Support Executive
Teleperformance Global Services Pvt. Ltd.
10.2024 - 12.2025
Admin Executive
Vaidik Events
01.2021 - 09.2024
HSC - State Board
Sri Agrasen Kanya Inter College
BSC - Science
MGKVP
BED - BEd
Banaras Hindu University