SHRIJANA GHIMIRE
Imphal ,MN
Summary
Front Office Executive with extensive experience in managing front desk operations and enhancing customer satisfaction at CBRE in Gurugram, India. Demonstrates exceptional communication and customer service skills, effectively resolving guest issues and maintaining loyalty. Proven track record as a Food and Beverage Associate at Novotel Guwahati and Radisson Blu Bengaluru, ensuring high-quality service and seamless coordination with kitchen staff. Proficient in office administration, mail management, and telecommunication etiquette, with strong time management and team spirit. Career goal: to leverage expertise in hospitality management to drive operational excellence and enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Front Office Executive
CBRE
03.2025
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
- Managed front desk operations, greeting visitors and directing them to appropriate departments for seamless service.
- Resolved guest issues promptly to improve customer experience.
- Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.
- Processed all mail, parcels, memos and letters, delivering to appropriate departments and employees when needed.
- Coordinated meeting room bookings, ensuring facilities were prepared and equipped for various business gatherings.
- Maintained organised calendar covering team meetings, trips and appointments.
- Liaised with housekeeping and maintenance teams to address guest concerns promptly and efficiently.
Food And Beverage Associate
Novotel Guwahati Assam
09.2023 - 02.2025
- Took food and beverage orders accurately, offering menu recommendations when requested.
- Suggested menu items and related beverages matching guest preferences.
- Coordinated with kitchen staff to ensure timely preparation and delivery of high-quality dishes.
- Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
Food and Beverage Associate
Radisson Blu Bengaluru Karnataka
09.2022 - 05.2023
- In addition to these I had developed an excellent customer service skills and communicated regularly to accommodate guests and assist colleagues.
- Proficient in Hindi as well as English speaking and listening by paying attention to detail regarding any issues.
- Took food and beverage orders accurately, offering menu recommendations when requested.
- Suggested menu items and related beverages matching guest preferences.
- Coordinated with kitchen staff to ensure timely preparation and delivery of high-quality dishes.
- Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
Education
Graduation - Zoology
PRESIDENCY COLLEGE MOTBUNG
10.2023
Higher Secondary Education - undefined
MOUNT EVEREST COLLEGE, SENAPATI
04.2019
High School Diploma - undefined
EMMANUEL SCHOOL HAIPI
Manipur04.2017
Skills
- Interpersonal communication
- Client support
- Empathetic approach
- Effective time management
- Collaborative teamwork
- Basic computer literacy
- PowerPoint presentations
- Excel data handling
- Collaboration skills
- Friendly demeanor
- Service excellence
- Analytical problem solving
- Multitasking capabilities
- Detail-oriented mindset
- Office software proficiency
- Flexibility and adaptability
- Data entry skills
- Listening actively
- Customer relationship management
- ease under pressure
- Customer service
LANGUAGE
English
Hindi
Nepali
HOBBIES
Travel vlogging or blogging, Enjoying Different Cultures, Entertainment, Observing and Learning, Listening Music
Height:156cm
Weight:51Kg
Timeline
Front Office Executive
CBRE
03.2025
Food And Beverage Associate
Novotel Guwahati Assam
09.2023 - 02.2025
Food and Beverage Associate
Radisson Blu Bengaluru Karnataka
09.2022 - 05.2023
Graduation - Zoology
PRESIDENCY COLLEGE MOTBUNG
Higher Secondary Education - undefined
MOUNT EVEREST COLLEGE, SENAPATI
High School Diploma - undefined
EMMANUEL SCHOOL HAIPI