Kundan Prasad Das

Worked with the most popular Global sports event Qatar 2022 FIFA World Cup 2022.

Worked as a receptionist -

• Maintained confidentiality of information regarding clients and the company.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phones promptly and directed incoming calls to the correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Helped office staff prepare reports and presentations for internal or client-related use.

Worked in an analytical process named Frontier a broadband process where we have to deal with phone lines and HSI to assign the services and do troubleshooting.

Worked for Philips Lifeline (Salesforce) for closing the ticket.

Worked for a broadband non-voice process named Comcast for ticketing and also voice process Comcast return logistics.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained up-to-date knowledge of product and service changes.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and provided backup support for organizational leadership.

Worked for Dubai Telecom as a Customer Care Executive.

Worked for Make My Trip, Travel Domain as a Customer Care Executive.

• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Managed returns, exchanges, and refunds in accordance with company policy.
• Kept detailed records of daily activities through an online customer database.