Kundan Prasad Das

The Living Adventure by Accor, Doha.

Worked with the most popular Global sports event Qatar 2022 FIFA World Cup 2022.
Worked as a receptionist -

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

Worked in an analytical process named Frontier a broadband process where we have to deal with phone lines and HSI to assign the services and do troubleshooting. Worked for Philips Lifeline (Salesforce) for closing the ticket. Worked for a broadband non-voice process named Comcast for ticketing and also voice process Comcast return logistics.

• Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cross-trained and provided backup support for organizational leadership.
• Initiated, investigated and prepared deviation reports with input from assigned supervisor.

Customer Service Associate, Kolkata

Worked for Dubai Telecom as a Customer Care Executive.
Worked for Make My Trip, Travel Domain as a Customer Care Executive.

As a Sales Associate in Dubai Telecom and Travel Specialist at Make My Trip, I played a role where I had to assist the customers with their travel plans, providing expert advice, and ensuring a seamless booking experience. You will be responsible for understanding customer needs, promoting travel products and services, and achieving sales targets.

• Generated new sales leads to achieve and exceed monthly sales goals.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Solved customer challenges by offering relevant products and services.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Managed supplier deliveries around client needs to increase client retention.