Kamal Kumar
Aligarh
Summary
Front Office Executive experienced in enhancing guest experiences and optimizing front office operations within luxury hotel environments. Delivered operational efficiency and superior guest services through effective team leadership and administrative support. Committed to achieving hospitality excellence and contributing to overall business success.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Front Office Executive
The paradise vasundhara
Ghaziabad
05.2025 - 08.2026
- Managed guest check-in and check-out at The Sayaji front office.
- Coordinated reservations, room assignments, and arrival details for hotel guests.
- Handled phone calls, messages, and guest inquiries with professional courtesy.
- Processed billing documents and supported accurate guest account records.
- Updated front desk registers, logs, and daily administrative paperwork.
- Communicated room status and guest needs with housekeeping and operations teams.
- Supported front office staff with scheduling, filing, and reception duties.
Front Office Associate
Basalt paradise
Halol
04.2019 - 07.2022
- Allocated rooms based on guest bookings and preferences.
- Answering telephone calls, scheduling and confirming appointments, sending emails, handling customer queries, and greeting and assisting visitors in a friendly manner.
- Answered telephone calls, scheduled and confirmed appointments, sent emails, handled customer queries, and greeted and assisted visitors warmly.
- Handled customer queries and complaints, resolving issues to ensure guest satisfaction.
- Maintained professional etiquette and ensured front office area remained neat and tidy.
Front office associate
The Golden Petal
Ghaziabad
07.2014 - 02.2019
- Allocated rooms based on guest reservations to ensure efficient check-in.
- Answering telephone calls, scheduling and confirming appointments, sending emails, handling customer queries, and greeting and assisting visitors in a friendly manner.
- Handling Customer queries and complaints and resolving them with best capabilities.
- Resolved customer queries and complaints efficiently to enhance guest satisfaction.
- Maintained professional etiquette and organized front office area to create welcoming environment.
Data Entry Clerk
MetLife
Noida
07.2010 - 02.2014
- Performed various administrative tasks to support team operations.
- Accurately enter data into computer systems or spreadsheets.
- Maintained accurate, up-to-date records to support efficient data retrieval.
- Verified data for errors or inconsistencies to ensure quality and reliability.
- Perform data cleaning and data validation.
- Organize and categorize data for efficient retrieval.
- Oversaw data management processes to ensure accuracy and security.
- Manage and update databases, spreadsheets, and other data systems.
- Ensure data security and confidentiality.
- Implement data backup and recovery procedures.
- Monitor data storage capacity and recommend upgrades.
- Comply with data retention and disposal policies.
- Facilitated effective communication with team members regarding data issues.
- Responded to data-related inquiries from colleagues and management, facilitating effective communication and resolution.
- Communication
- Respond to data-related inquiries from colleagues and management.
- Collaborate with teams to resolve data discrepancies.
- Provide data analysis and insights to support business decisions.
- Conducted quality control checks to verify data integrity.
- Maintain effective communication with external stakeholders (e.g., customers, vendors).
Education
High school - Science
Shri Laxmi Raj inter college
Aligarh, Uttar PradeshSkills
- Room allotment
- Billing Management
- Cash handling
- Guest complaint resolution
- Scheduling
- Document Coordination
- Administrative experience
- Microsoft Office
- Inventory Management
- Customer service
- Communication skills
- Interpersonal communication
- Organizational skills
- Guest greetings
Personal Information
- Title: Results-Driven Hospitality Professional
- Date of Birth: 1991-08-08
- Availability: Anywhere
- Work Permit: Yes
Languages
- Title: Results-Driven Hospitality Professional
- Date of Birth: 1991-08-08
- Availability: Anywhere
- Work Permit: Yes
Languages
English
Intermediate
B1
Hindi
Beginner
A1
Timeline
Front Office Executive
The paradise vasundhara
05.2025 - 08.2026
Front Office Associate
Basalt paradise
04.2019 - 07.2022
Front office associate
The Golden Petal
07.2014 - 02.2019
Data Entry Clerk
MetLife
07.2010 - 02.2014
High school - Science
Shri Laxmi Raj inter college