Summary
Overview
Work History
Education
Skills
Awards

Harsh Srivastava

Delhi NCR

Summary

Dynamic and analytical professional with over 4 years of experience in AI product making & business intelligence. Proven track record of optimizing data methodologies and delivering actionable insights through data visualization and reporting. Seeking to leverage my expertise to contribute to your team and support clients in generating valuable insights and strategic decisions.

Overview

4
4
years of professional experience

Work History

ASSOCIATE CONSULTANT | AI PRODUCT INTERN

KONVERZ AI
GURGAON
09.2023 - 01.2024
  • Worked on a project for a Malaysian Oil & Gas company, analyzing 12 parameters (demographics, training scores) to increase engagement rates in compliance training using Power BI.
  • Led data-driven initiatives to identify key factors influencing engagement and provided actionable recommendations to improve training participation.
  • Optimized backend methodologies using statistical theories, resulting in a significant improvement in the overall generated score
  • Researched variable masters to develop and implement new features, defining extracted methods for precise calculation of feature attributes
  • Generated actionable insights to illustrate progress and identify future improvement opportunities, supporting informed decision-making
  • Developed a structured JSON system to facilitate seamless API interaction, promoting efficient communication and system effectiveness
  • Integrated Natural Language Processing (NLP) techniques, including Semantic Textual Similarity (STS), to enable the generation of specific analyses for feature add-ons, improving context-aware results.

TEAM LEAD QUALITY SPECIALIST

AMAZON Pvt Ltd
HYDERABAD
09.2019 - 04.2023
  • Enhanced SQL query performance and automated reporting processes for cross-functional teams, significantly improving data analysis, metric dashboards, and process documentation
  • This included optimizing critical SQL queries for Amazon's Last Mile Analytics and Quality department to address logistics business challenges, utilizing tools like Amazon Business Intelligence, Athena, Hubble, and MySQL Workbench
  • Led the publication and distribution of Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) for the Last Mile Quality team, catering to both internal and external stakeholders, and streamlined daily reporting to upper management to facilitate effective monitoring
  • Led the development and management of four distinct programs within the World Wide Last Mile Analytics division.
  • Initiated and successfully launched one program from inception, achieving a 65% increase in productivity through strategic automation and process improvements that streamlined workflows, resulting in significant time savings and improved service delivery.
  • Managed and closed approximately 45,000 tickets weekly across 17 countries, demonstrating strong operational efficiency and throughput.
  • Collaborated cross-functionally to identify and address operational inefficiencies, contributing to a reduction in turnaround time by 21%.
  • Trained and mentored team members on new tools and processes, fostering a culture of continuous improvement and expertise development.
  • Managed and mentored a team of 15-17 members, responsible for work allocation, training, and acting as a liaison between the team and management, which included deep-diving into program issues to devise solutions that eliminated recurring problems and improved team performance, productivity, and quality benchmarks.

Education

B.Tech (Software) -

SRM UNIVERSITY
05.2019

Senior High School -

Delhi Public School
05.2015

Lean Six Sigma Green Belt -

Benchmark Six Sigma

Project Management -

Great Learning

Python for Neophytes -

Coursera

Skills

  • PROJECT MANAGEMENT
  • DATA ANALYTICS & VISUALISATION
  • SQL
  • BACKEND DEVELOPMENT
  • RESEARCH
  • FUTURE DEVELOPMENT
  • AI/ML
  • INSIGHT GENERATION
  • NATURAL LANGUAGE PROCESSING
  • COMPUTER VISION
  • PROBLEM SOLVING
  • REDSHIFT
  • POWER-BI & TABLEAU
  • Data collection and analysis
  • Mathematics proficiency
  • Performance Tracking

Awards

  • Evangelist, AMAZON, The award is given as exhibiting high Ownership and Bias for action in fulfilling day to day responsibilities.
  • Mythos (High Quality Work Standards), AMAZON, Employee with high performance quality output and focusing consistent improvement on team program.
  • Super SPOC (Team Lead Awards), AMAZON, For delivering on duties, audits and adhoc tasks with diligence and efficiency.
  • Zen Pundit (High standards on Leadership Principles), AMAZON, Towards ease of process and automating adhoc tasks.

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Harsh Srivastava