Hi, I’m
Srivatsan B
Supply Chain Program Analyst
Chennai
Summary
Dynamic Program Analyst with a proven track record at Hewlett-Packard Inc, excelling in SAP and business process improvement. Enhanced customer satisfaction through effective collaboration and timely issue resolution. Recognized for optimizing configuration accuracy and driving team performance, showcasing strong teamwork and time management skills.
Overview
18
years of professional experience
Work History
Hewlett-Packard Inc
Program Analyst
11.2022 - Current
Job overview
- Spearhead program analysis for consumer notebook and desktop platforms within the supply chain, ensuring efficient part management and on-time platform delivery.
- Collaborate cross-functionally with platform owners and system teams to define and establish unique and shared components, as well as their assembly structures.
- Utilize SAP (MS4 web version) to create and configure parts and their associated settings, ensuring data accuracy and system integrity.
- Publish comprehensive part data in Excel files for downstream teams, facilitating their work on lifecycle dates, pricing, and configurations.
- Provide critical support for on-time platform delivery, proactively addressing potential roadblocks and streamlining processes.
- Manage and resolve out-of-cycle requests and escalations from factory teams, minimizing disruptions and maintaining operational flow.
Hewlett-Packard Inc
Support Engineer
01.2020 - 10.2022
Job overview
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Hewlett-Packard Inc
Knowledge Engineer
08.2007 - 12.2019
Job overview
- Engineered and integrated HP's personal systems into the company's configurator, ensuring accurate product and component representation.
- Developed and implemented configuration rules to enable or restrict combinations, optimizing system build accuracy and customer experience.
- Managed the seamless transition of configuration maintenance from SAP ABAP to Eclipse Java, enhancing system efficiency and scalability.
- Led a team responsible for scheduling work, handling escalations, and fulfilling customer requests, consistently achieving target turnaround times (TAT) and accuracy rates.
- Collaborated closely with onshore teams and management to present key performance indicators (KPIs) such as TAT and accuracy, and drove the implementation of new features.
- Partnered with testing and support teams to ensure thorough validation of all configuration requests, guaranteeing high-quality deliverables to customers.
Education
Magna College of Engineering And TechnologyChennai, India
Bachelor of Engineering from Electronics And Communications Engineering
04.2001
Skills
Quality centre
SAP
JIRA
Business process improvement
User acceptance testing
Customer service
Time management
Teamwork and collaboration
Timeline
Program Analyst
Hewlett-Packard Inc
11.2022 - Current
Support Engineer
Hewlett-Packard Inc
01.2020 - 10.2022
Knowledge Engineer
Hewlett-Packard Inc
08.2007 - 12.2019
Magna College of Engineering And Technology
Bachelor of Engineering from Electronics And Communications Engineering
04.2001