SRIVIDHYALAKSHMI N

• Coordinated with new customers to achieve knowledge transition
• Monitored the whole Client's global Websites and devices, as well as proactive monitoring of mainframe jobs and respond- ed to failures and long-running jobs before they become a big incident
• Provided Firecall access to user in SAP/AS400 environment
• Gained basic knowledge in the AS400 environment., moni- tored the Journal console, and the error logs
• Monitored the availability of websites and devices in the environment using solutions such as SolarWinds and Acenet websites
• Coordinated with client /vendors for any major issues (P1/P2 calls)
• Delivered defined operational and KPI reports to appropriate
• Management personnel at agreed times
• Managed Major Incidents, ensured that they are logged, progressed, updated, authorized, expedited and resolved
• Lead, motivate and develop your team through observation, feedback and coaching
• Demonstrate a commitment to workplace safety through the regular review and actioning of the workplace safety plan and ensuring that delegated security checks are undertaken in a diligent manner
• Supports with workplace relations matters as required
• Develops self in capability areas (e.g. productivity)
• Internal and external relationship management on behalf of the team
• Analyse the teams’ performance to devise plans to achieve the Team’s performance targets
• Ensure staff resources are effectively managed to meet customers’ demands
• Analysing the work performance of the team to identify better ways to perform tasks and contribute ideas to make systems and processes more effective
• Manage and champion the processes within the team
• Drives a positive team culture and a focus on wellbeing and reward and recognition
• Gained strong leadership skills by managing projects from start to finish.
• Conducted Interviews for Internal and external employees for the project requirements

· Monitored the entire Client's global Websites and devices,pro-active monitoring of mainframe jobs and acting on failures and long running jobs before changing into a major

incident

· Added / deleted/ Unlocked the user account in the active directory providing access to the users.

· Monitored the tools like splunk, SolarWinds, Nagios to check the availability of websites and devices in the environment

· Coordinate with client /vendors for any major issues (P1/P2 calls)

· Gained a basic knowledge in the mainframe environment. Monitored the mainframe consoles, and the error logs.

• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business
• Analyzed and mapped data and execute pre-written SQL queries from the developers
• Maintained strong knowledge of third-party risk management.

• Applied effective time management techniques to meet tight deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Executed day-to-day functions of command center.
• Liaised with stakeholders to serve as emergency information system for high-profile clients.
• Produced detailed and knowledgeable technical reports on command and field activities.
• Monitored Client's global devices, acting on alerts before changing into a major incident, pro-active monitoring and incident prevention.
• Co-ordinates in Change Implementation Bridge, thereby approving the RFC's and ensuring the successful change on various devices by verifying the Pre and Post Change reports. Focused on continuous business improvement. Thereby proposed plans for the increase in various First Call Resolution, Incident Prevention, Noise Reduction and Shift left of different domains.
• Produced various reports depicting the Team's highlights and lowlights by analyzing things that matters from little to big, calculating the metrics of SLA and tickets trend analysis