Insightful Information Technology Manager with 16 years of IT leadership experience including Project management, application support, IT Quality Assurance and customer service. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Hi, I’m
Srivishnu Charan Avasarala
IT Manager
Hyderabad,Telangana
Summary
Overview
16
years of professional experience
Work History
Verizon India
Manager IT Software Development
07.2007 - Current
Job overview
Managed application support for a mission-critical rep-facing application serving 23K daily users handling over a million calls daily.
Oversaw IT operations including Change management, Problem management, Patch management, IT L1 Triage Support, and Incident management.
Developed and integrated solutions for daily health checks and validations in the DevOps CI/CD Pipeline.
Spearheaded the design and implementation of NLP and RPA Automation solutions for service ticket classification and routing, resulting in improved SLAs and operational efficiency.
Orchestrated disaster recovery plans for proprietary application order processing, ensuring high availability of hardware and software.
Managed a 15-member team, overseeing day-to-day operations, ticket assignments, application health checks, monitoring, and reporting.
Led the creation and execution of strategic plans for IT operation initiatives, aligning performance with organizational objectives.
Reviewed and optimized IT service delivery processes, policies, and procedures.
Education
University of MadrasChennai
Bachelore of Engineering from Electronics And Communication Engineering
03.2003
University Overview
Skills
- IT Operations Management
- Application Support
- Team Leadership
- Process Improvement
- Strategic Planning
- Vendor Management
- Budget Oversight
- Disaster Recovery Planning
- Technology Assessment
- Leading Scrum Meetings
- Process Change Control
- Sprint Tracking
- Change Control Documentation
- SQL
- Virtualization
- Object-Oriented Principles and Practices
- Delivering Technical Support
- AWS Cloud
Certification
- SAFe Agilist
- CSM - Certified Scrum Master
- CSPO - Certified Product Owner
Languages
English
Advanced (C1)
German
Beginner (A1)
Timeline
Manager IT Software Development
Verizon India
07.2007 - Current
University of Madras
Bachelore of Engineering from Electronics And Communication Engineering
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