SRUSHTI K. SUGANDHI
Thane
Summary
Dynamic professional with a proven track record at TaskUs India, excelling in customer support and issue resolution. Adept at interacting with diverse teams and leveraging Microsoft Excel for efficient documentation. Recognized for attention to detail and effectively training new employees, ensuring high-quality service delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Team Mate
TaskUs India Private Limited
01.2025 - Current
- Assisted team in delivering high-quality customer support services.
- Collaborated with colleagues to resolve customer inquiries and issues swiftly.
- Trained new employees on operational procedures.
- Filing documents with official bodies.
- Sending emails to business owners.
- Communicating with clients to resolve queries of team mates
Associate-Phone
Sutherland Global Services
01.2023 - 05.2024
- Technical troubleshooting via telephonic conversation.
- Ticket raising for service issues.
- Interacting with international clients.
- Resolving Billing issues.
- Interacting with other Department such as Billing Technical
- Communicating resolution with client customers.
Education
BCOM -
MULUND COLLEGE OF COMMERCE
MODEL COLLEGE OF COMMERCE
Skills
- Interacting with different teams
- Document filing
- Issue escalation
- Attention to detail
- Resolving tickets
- Microsoft Excel
- Basics of computers
Disclaimer
I, hereby declare that all the information furnished is correct to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Personal Information
Languages
English
Advanced
C1
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Team Mate
TaskUs India Private Limited
01.2025 - Current
Associate-Phone
Sutherland Global Services
01.2023 - 05.2024
BCOM -
MULUND COLLEGE OF COMMERCE
MODEL COLLEGE OF COMMERCE