SRUTHIKA M
Palakkad,kerala
Summary
Motivated and detail-oriented MBA graduate specialized in Human Resources and Business Analytics, with hands-on internship experience in recruitment, onboarding, and employee engagement. Known for adaptability, collaboration, and a strong commitment to continuous learning. Seeking to contribute to a dynamic HR team where I can apply my knowledge and grow as a strategic HR professional.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Junior Process Associate
KGIS
Coimbatore
08.2025 - Current
- Proactively engaged customers to meet and exceed predetermined sales targets..
- Supported customer inquiries, complaints, and provided them resolutions.
- Facilitated communication with US-based customers, ensuring timely assistance..
- Evaluated customer requirements promptly to enhance service delivery.
- Interpreted customer needs to provide tailored responses and effective solutions..
- Built customer relationships through friendly, attentive service.
- Helped customers choose items and answered product questions.
- Handling customer orders accurately.
- Adjusting communication styles to suit different customers and handling varying customer requirements effectively.
- Following established procedures while handling customer interactions and processing orders accurately.
HR Intern – Recruiter
Hashone Careers
Coimbatore
04.2025 - 07.2025
- Sourced and screened candidates through job portals, ensuring alignment with job requirements.
- Conducted initial communications with candidates to evaluate interest, availability, and suitability for roles.
- Scheduled interviews by coordinating between candidates and hiring managers.
- Maintained and updated candidate databases to facilitate tracking and follow-up.
Intern - Manufacturing process
VM Polytex Ltd.
Palakkad
07.2024 - 08.2024
- Gained knowledge of production techniques and operated key machinery in polybag manufacturing.
- Learned step-by-step manufacturing process of polybags, including film extrusion, printing, and sealing.
- Studied types of raw materials used and processing methods for converting them into finished products.
Education
Master of Business Administration - HR & Business Analytics
Hindustan Institute of Technology
Coimbatore01-2025
Bachelor - Functional English
Sree Narayana College
Alathur, Kerala01-2023
HSC -
S.M.M. Higher Secondary School
01-2020
SSLC -
Bhavans Vidya Mandhir
01-2018
Skills
- Customer relationship management
- Client communication
- Customer Needs Assessment
- Sales support
- Lead Generation
- Appointment Scheduling
- Customer Follow-up
- Service assistance
- Talent Acquisition
- MS Office ( Excel, Word, Powerpoint)
- Problem solving
- Adaptability & Flexibility
- Collaboration and Teamwork
- Active listening
Personal Information
Title: Junior Process Associate
PROJECTS
Rural Innovation Project, Social Immersion Project
ADDITIONAL COURSE
- Completed “Recruiting, Hiring, and onboarding Employees” in coursera offered by university of Minnesota.
- Completed “ Training of Trainers” in NPTEL.
- Completed “ Leadership and Team Effectiveness” in NPTEL.
- Participated in Proficiency Workshop conducted by Park Global HR Services.
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Junior Process Associate
KGIS
08.2025 - Current
HR Intern – Recruiter
Hashone Careers
04.2025 - 07.2025
Intern - Manufacturing process
VM Polytex Ltd.
07.2024 - 08.2024
Master of Business Administration - HR & Business Analytics
Hindustan Institute of Technology
Bachelor - Functional English
Sree Narayana College
HSC -
S.M.M. Higher Secondary School
SSLC -
Bhavans Vidya Mandhir