Sruthy Arun
Kochi,India
Summary
Dynamic professional with a strong focus on customer service and operational efficiency. Leadership skills demonstrated through effective delegation and team management, ensuring timely project delivery. Experienced in business development and project management, committed to driving organizational success.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Immigration Supervisor
Fragomen Immigration Services India Pvt. Ltd.
Kochi, Kerala
2024.01 - Current
- Managing multiple client accounts with a team of ~50 employees, delivering end‑to‑end administrative and operational support to Fragomen US offices.
- Partnering with Fragomen Partners, Client Service Managers, Directors, Project Managers, Senior Managers, and US‑based Attorneys to design, implement, and sustain effective business support and delivery models.
- Overseeing end‑to‑end process execution, ensuring strong adherence to procedural, processing, and compliance requirements across client engagements.
- Leveraging Fragomen Connect technology to supervise team performance, monitor uploads and case activity, resolve operational issues, and ensure process compliance.
- Driving automation and scalability initiatives in collaboration with the Technology team to improve efficiency and reduce manual effort.
- Leading new scope onboarding, process setup, team transitions, and migrations, ensuring smooth handovers and minimal service disruption.
- Managing high‑volume, ad‑hoc, and priority projects across diverse client groups, ensuring delivery within agreed timelines and client expectations.
- Hosting governance, review, and catch‑up calls with partner offices to discuss updates, performance metrics, challenges, process changes, and scope expansions.
- Conducting performance appraisals, feedback sessions, and career development discussions to support employee growth, retention, and succession planning.
- Partnering with leadership on capacity planning, staffing, and resource allocation aligned with production forecasts and business needs.
- Supporting recruitment and onboarding activities, including screening, interviewing, and integration of new hires.
Senior Business Immigration Consultant
Fragomen Immigration Services India Pvt. Ltd.
2021.11 - 2023.12
- Monitored daily task allocation, activities, and productivity of team members to ensure optimal efficiency and balanced workloads.
- Managed multiple high‑volume and ad‑hoc projects across diverse client groups, ensuring on‑time delivery aligned with agreed timelines and client expectations.
- Led regular catch‑up and governance calls with partner offices to communicate updates, challenges, new processes, and scope changes, strengthening cross‑regional collaboration.
- Prepared and shared daily and monthly MIS reports, including organizational charts and performance updates, with partner offices and WPM stakeholders.
- Oversaw end‑to‑end setup, onboarding, and transition of new or expanded scopes, ensuring smooth implementation of new processes and projects.
- Coordinated training requirements and process transitions during team movements, role changes, and exits to maintain continuity and service quality.
- Provided regular status updates to stakeholders on project completion, progress, and newly implemented processes.
- Handled incidents, escalations, and quality issues, conducting root‑cause analysis and implementing corrective actions to prevent recurrence.
Lead - Business Immigration Coordinator
Fragomen Immigration Services India Pvt. Ltd.
Kochi, Kerala
2019.07 - 2021.09
- Managed a team of 10 resources, ensuring on‑time delivery of projects aligned with client expectations and business objectives.
- Led end‑to‑end project delivery, including planning, estimation, execution, and implementation.
- Coordinated with partner offices and key stakeholders on new process setup, new projects, and scope transitions.
- Performed resource planning, task delegation, and workload balancing to maximize efficiency and team productivity.
- Defined and tracked short‑term and long‑term project goals in alignment with organizational priorities.
- Onboarded and trained team members and cross‑functional stakeholders on ongoing processes and new initiatives.
- Communicated project objectives clearly while providing guidance, support, and motivation to team members.
- Managed requirements, risks, dependencies, and issue resolution, serving as the primary point of contact for escalations.
- Conducted review meetings, prepared status reports, and maintained project and process documentation.
- Delivered regular project status updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
Senior Associate Consultant –Business Support
Fragomen Immigration Services India Pvt. Ltd.
Kochi, Kerala
2016.05 - 2019.06
- Managed a team of 7 resources, ensuring seamless service delivery, workload balance, and on‑time completion of projects aligned with partner office expectations.
- Oversaw day‑to‑day team activities, task allocation, quality reporting, ORM preparation, and team administration.
- Led high‑volume case initiations and bulk projects, including peak‑season support during the US CAP season for major clients.
- Hosted monthly governance and catch‑up calls with partner offices to discuss performance updates, operational challenges, and process improvements.
- Prepared and shared monthly MIS reports and performance snapshots with partner offices to support transparency and decision‑making.
- Ensured smooth process transitions, knowledge transfer, and continuity during internal team movements and role changes.
- Supported US transitions and new project setups by coordinating with partner offices on process design, scope alignment, and implementation.
Senior Associate Consultant – Case Processing
Fragomen Immigration Services India Pvt. Ltd.
Kochi, Kerala
2014.07 - 2016.04
- Performing case reviews and ensuring quality delivery across all US visa (NIV) case types.
- Managing and sharing daily team allocation in a timely and structured manner.
- Conducting training sessions on H‑1B and L‑1 processes for new team members.
- Mentored junior staff members, minimising skill gaps within the team.
Associate Consultant
Fragomen Immigration Services India Pvt. Ltd.
Kochi, Kerala
2012.12 - 2014.07
- Performing case reviews and ensuring quality delivery across all US visa types.
- Managing and sharing daily team allocation in a timely and structured manner.
- Conducting training sessions on H‑1B and L‑1 processes for new team members.
Education
Bachelor of Technology - B-tech
SNM Institute of Management and Technology
Kochi, Kerala 2008.10 - 2012.08
Higher Secondary, GHSS Elamakkara School
KochiSkills
- Customer services excellence
- Leadership competence
- Operational efficiency
- Project Management
- Conflict Resolution
- Team motivation, training and development
Certification
ISO Internal Auditor Certification
Accomplishments
- Team Pillar Award – Recognized for consistent performance, reliability, and strong leadership contributing to team success.
- B‑1 Visa Holder – Authorized for short‑term business travel and international client engagements. –
Affiliations
- Watching movies, travelling, shopping
Timeline
Business Immigration Supervisor
Fragomen Immigration Services India Pvt. Ltd.
2024.01 - Current
Senior Business Immigration Consultant
Fragomen Immigration Services India Pvt. Ltd.
2021.11 - 2023.12
Lead - Business Immigration Coordinator
Fragomen Immigration Services India Pvt. Ltd.
2019.07 - 2021.09
Senior Associate Consultant –Business Support
Fragomen Immigration Services India Pvt. Ltd.
2016.05 - 2019.06
Senior Associate Consultant – Case Processing
Fragomen Immigration Services India Pvt. Ltd.
2014.07 - 2016.04
Associate Consultant
Fragomen Immigration Services India Pvt. Ltd.
2012.12 - 2014.07
Bachelor of Technology - B-tech
SNM Institute of Management and Technology
2008.10 - 2012.08
Higher Secondary, GHSS Elamakkara School