Sruthy S R
Bengaluru
Summary
MBA graduate with a strong foundation in customer service, stakeholder communication, and support operations. Experienced in managing customer support workflows, stakeholder updates, and issue resolution. Skilled in Excel for tracking metrics, reporting trends, and supporting business performance.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Information Assistant Trainee
Govt. of Kerala Tourism
Trivandrum
08.2023 - 02.2025
- Provided essential information and support to travelers at Trivandrum International Airport, assisting with daily needs.
- Facilitated smooth travel experiences for passengers in fast-paced airport setting through friendly service.
- Supported domestic and international travelers with tourism and travel inquiries.
- Responded to customer inquiries promptly during busy airport hours, addressing concerns with care.
- Shared clear details on destinations, lodging, and travel rules.
Education
Master of Business Administration (MBA) - Travel & Tourism
Institute of Management in Kerala, Kariavattom Campus
Trivandrum 01-2023
Diploma - Logistics Management
KITTs
Trivandrum 01-2021
Bachelor of Commerce (B.Com) - Travel & Tourism
Kerala University
Trivandrum 01-2020
Skills
- Lead management
- Sales strategy
- Market analysis
- Microsoft Office proficiency
- Event planning
- Travel coordination
- Customer service
- Customer success
- Stakeholder engagement
- Problem solving
Certification
AVSEC Certification, National Service Scheme (NSS) Volunteer, Kochi Muziris Biennale Volunteer, Internship Appreciation Certificates
PROJECTS
Promotional Practices in Tourism Industry – MBA Final Project, Studied promotional methods used in tourism with reference to Kerala Arts and Crafts Village, Analyzed effectiveness of marketing strategies on customer engagement
INTERNSHIPS & TRAINING
- Kyaria Consultancy Services Pvt. Ltd. – Sea Cargo Operations
- Gained practical exposure to cargo operations, logistics processes, and documentation
- Kerala Arts and Crafts Village
- Conducted research on promotional strategies and visitor engagement in the tourism sector
- Business Analysis - Coursera
- Introduction to Software Quality Assurance - Coursera
Timeline
Information Assistant Trainee
Govt. of Kerala Tourism
08.2023 - 02.2025
Master of Business Administration (MBA) - Travel & Tourism
Institute of Management in Kerala, Kariavattom Campus
Diploma - Logistics Management
KITTs
Bachelor of Commerce (B.Com) - Travel & Tourism
Kerala University